At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery in the events industry.
- Company: Join a dynamic team focused on building strong client relationships.
- Benefits: Negotiable salary, hybrid working options, and opportunities for professional growth.
- Other info: Exciting travel opportunities and a supportive team environment.
- Why this job: Be the key contact for clients and make a real impact in the events sector.
- Qualifications: 5+ years in account management; event experience is a plus.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Senior Client Manager to join our busy team. You'll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed. Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective.
As a Senior Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You'll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities- Manage existing client accounts and build long‑term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client's requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensure accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and Excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients' needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
- Excellent communication skills
- Highly organised and able to multi‑task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
- Minimum of 5 years of experience in an account management or related role
- Event industry experience is advantageous but not essential
- Salary is negotiable based on experience.
- Hybrid working can be discussed
Senior Client Manager - Events employer: Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
Join a dynamic and supportive team as a Senior Client Manager in the Events industry, where your passion for exceptional customer service will be valued. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and the chance to build long-term client relationships. With flexible hybrid working options and a commitment to maintaining high standards, we provide an environment where you can thrive and make a meaningful impact.
Contact Detail:
Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Manager - Events
✨Tip Number 1
Network like a pro! Attend industry events and trade shows to meet potential clients and other professionals. Don’t be shy; introduce yourself and chat about your experience in the events industry.
✨Tip Number 2
Follow up after meetings or networking events. A quick email thanking them for their time can go a long way. It shows you’re keen and keeps you fresh in their minds!
✨Tip Number 3
Showcase your expertise! Create a portfolio of past projects or case studies that highlight your successes in client management. This will help you stand out when discussing your experience.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to tailor your approach to show how you can contribute to our success in the events sector.
We think you need these skills to ace Senior Client Manager - Events
Some tips for your application 🫡
Show Off Your Communication Skills:As a Senior Client Manager, communication is key! Make sure your application reflects your ability to convey ideas clearly and effectively. Use examples from your past experiences to demonstrate how you've successfully managed client relationships.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to highlight your experience in the events industry and how it aligns with our needs. We want to see how you can bring value to our team!
Highlight Your Organisational Skills:Being highly organised is crucial for this role. In your application, mention specific tools or methods you use to stay on top of multiple projects and deadlines. This will show us you can handle the fast-paced environment we thrive in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
✨Know Your Stuff
Before the interview, make sure you research the company and its role in the events industry. Understand their client base and recent projects they've worked on. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Senior Client Manager, excellent communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations or complaints, as this will highlight your ability to maintain high standards of customer service.
✨Be Ready to Discuss Project Management
Since you'll be managing project schedules and quotes, come prepared with specific examples of how you've successfully delivered projects in the past. Talk about your experience with CRM systems and Excel, and how you've used these tools to streamline processes and improve client satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to client management and how they measure success. This shows that you're not only interested in the role but also in contributing to the company's growth and understanding their goals.
