At a Glance
- Tasks: Manage client accounts, build relationships, and ensure top-notch service delivery.
- Company: Join a dynamic events company with a focus on client satisfaction.
- Benefits: Negotiable salary, hybrid working options, and opportunities for growth.
- Other info: Travel opportunities and a supportive team environment await you.
- Why this job: Be the key contact for clients and make a real impact in the events industry.
- Qualifications: 5+ years in account management; event experience is a plus.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Senior Client Manager to join our busy team. You'll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed. Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective.
As a Senior Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You'll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities- Manage existing client accounts and build long‑term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client's requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensure accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and Excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients' needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
- Excellent communication skills
- Highly organised and able to multi‑task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
- Minimum of 5 years of experience in an account management or related role
- Event industry experience is advantageous but not essential
- Salary is negotiable based on experience.
- Hybrid working can be discussed
Senior Client Manager - Events in London employer: Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
Join a dynamic team as a Senior Client Manager in the Events industry, where your passion for exceptional customer service and strong communication skills will thrive. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and the chance to build long-term client relationships. With the flexibility of hybrid working arrangements and a supportive environment, we are committed to ensuring our employees feel valued and empowered to succeed.
Contact Detail:
Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Manager - Events in London
✨Tip Number 1
Network like a pro! Attend industry events and trade shows to meet potential clients and other professionals. Don’t be shy; introduce yourself and share your passion for the events industry!
✨Tip Number 2
Follow up after meetings or networking events. A quick email thanking them for their time can go a long way in building those all-important relationships. Remember, it’s all about keeping the conversation going!
✨Tip Number 3
Showcase your expertise! Create a portfolio of past projects or case studies that highlight your successes in client management. This will help you stand out when chatting with potential employers.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Client Manager - Events in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the events industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the role and what we do at StudySmarter.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in account management and any relevant projects you've worked on. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise:In your written application, clarity is key. We appreciate straightforward communication, so keep your language simple and to the point. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
✨Know Your Stuff
Before the interview, make sure you research the company and its recent events. Understand their client base and the services they offer. This will help you demonstrate your knowledge of the industry and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Senior Client Manager, excellent communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations or complaints, as this will highlight your ability to maintain high standards of customer service.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple projects and client accounts, be prepared to talk about your organisational strategies. Share specific tools or methods you use to keep track of schedules and client needs, and how you ensure nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to client management or how they measure success in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
