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- Tasks: Manage client accounts, build relationships, and ensure top-notch service delivery.
- Company: Dynamic events company focused on client satisfaction and teamwork.
- Benefits: Negotiable salary, hybrid working options, and opportunities for growth.
- Other info: Travel opportunities and a fast-paced, supportive work environment.
- Why this job: Join a vibrant team and make a real impact in the events industry.
- Qualifications: 5+ years in account management; event experience is a plus.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for a Senior Client Manager to join our busy team. You'll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed. Ideally, the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective.
As a Senior Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You'll support the Operations team with the preparation of quotes and management of project schedules.
Reports to: Head of UK OperationsResponsibilities:
- Manage existing client accounts and build long‑term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage a large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client's requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients' needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
- Excellent communication skills
- Highly organised and able to multi‑task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
- Minimum of 5 years of experience in an account management or related role
- Event industry experience is advantageous but not essential
- Salary is negotiable based on experience
- Hybrid working can be discussed
Senior Client Manager - Events in Liverpool employer: Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
Contact Detail:
Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager - Events in Liverpool
✨Tip Number 1
Network like a pro! Attend industry events and trade shows to meet potential clients and other professionals. Don’t be shy; introduce yourself and share your passion for the events industry.
✨Tip Number 2
Follow up after meetings or networking events. A quick email thanking someone for their time can go a long way in building those all-important relationships. Remember, it’s all about keeping the conversation going!
✨Tip Number 3
Showcase your expertise! Create a portfolio of past projects or case studies that highlight your successes in client management. This will help you stand out when chatting with potential employers or clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Client Manager - Events in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the events industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about delivering high standards of customer service and building long-term relationships.
Tailor Your Experience: Make sure to highlight your relevant experience in account management or the events industry. We’re keen on seeing how your past roles have prepared you for this position, so don’t hold back on sharing specific examples that demonstrate your skills.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
✨Know Your Clients
Before the interview, research the company’s existing clients and their needs. Understanding their goals will help you demonstrate how you can build long-term partnerships and manage client accounts effectively.
✨Showcase Your Communication Skills
As a Senior Client Manager, excellent communication is key. Prepare examples of how you've successfully managed client relationships in the past, especially in high-pressure situations. This will show your potential employer that you can handle enquiries and complaints with ease.
✨Be Ready to Discuss Project Management
Familiarise yourself with project management tools and techniques, especially those relevant to the events industry. Be prepared to discuss how you’ve managed schedules and quotes in previous roles, as this will highlight your organisational skills.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified and resolved issues in processes. Being able to articulate these experiences will show that you can adapt quickly and ensure smooth operations, which is crucial for the role.