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- Tasks: Manage client accounts and build long-term partnerships in the entertainment industry.
- Company: Award-winning event crewing company with nearly 35 years of experience.
- Benefits: Negotiable salary and potential for hybrid working arrangements.
- Other info: Opportunity to travel and attend industry events while growing your career.
- Why this job: Join a dynamic team and make a real impact in exciting events worldwide.
- Qualifications: Excellent communication, organisation, and problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Showforce is a trusted, innovative and award‑winning event crewing company specialising in providing experienced personnel to all areas of the entertainment industry. With operational offices in the UK, UAE, KSA and Qatar, we have almost 35 years of experience ensuring film, television and theatre productions, live events, ceremonies, sporting, corporate and major public events run smoothly and efficiently.
Role: Senior Account Manager – Join our busy team. You will be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.
Reports to: Head of UK Operations
Responsibilities:
- Manage existing client accounts and build long‑term, trusted partnerships.
- Understand client goals and proactively identify opportunities.
- Manage a large volume of email and phone enquiries daily.
- Ensure contracts are issued accurately.
- Maintain contact to ensure repeat business and identify upsell opportunities.
- Carry out regular site visits to understand client requirements.
- Arrange and attend meetings to generate new business and manage relationships.
- Ensure customers receive the best possible service at all times.
- Handle complaints in line with company procedures.
- Ensure accreditation for events is complete.
- Prepare accurate quotes and schedules using our bespoke CRM system and Excel.
- Communicate all project information to all team members.
- Update client records ensuring current information is available at all times.
- Demonstrate strong understanding of client needs and manage them through to delivery.
- Obtain client feedback after each event and report to senior management.
- Attend relevant trade exhibitions, networking events and training.
- Work closely with the Head of Operations UK to ensure strong links between the Account Management and Scheduling teams, meeting client and staff needs.
Requirements:
- Excellent communication skills.
- Highly organized and able to multi‑task.
- Willing to travel around the UK and worldwide.
- Ability to adapt quickly to changes.
- Ability to work flexible hours.
- Excellent knowledge of MS Office, including Word and Excel.
- Great team player.
- Ability to identify problems in process and resolve them in a timely manner.
- Ability to work under pressure.
Benefits:
Salary is negotiable based on experience. Hybrid working can be discussed.
Senior Account Manager in Liverpool employer: Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
Contact Detail:
Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Liverpool
✨Tip Number 1
Network like a pro! Attend industry events and trade shows where you can meet potential clients and employers. Don’t be shy; introduce yourself and share your passion for the entertainment industry.
✨Tip Number 2
Follow up after meetings or networking events. A quick email thanking them for their time can keep you fresh in their minds. Plus, it shows you’re genuinely interested in building those long-term partnerships.
✨Tip Number 3
Showcase your communication skills! When you get the chance to chat with someone from the company, be clear and confident about your experience and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Account Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in managing client accounts and any relevant achievements that showcase your communication skills and customer service excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the entertainment industry and how your skills align with the responsibilities listed in the job description. Be genuine and let your personality come through.
Showcase Your Organisational Skills: Since the role requires excellent organisation and multitasking, provide examples in your application of how you've successfully managed multiple projects or tasks simultaneously. This will demonstrate your ability to thrive under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
✨Know Your Clients
Before the interview, research Showforce and their client base. Understand their values and the types of events they manage. This will help you demonstrate your knowledge of their operations and how you can contribute to building long-term partnerships.
✨Showcase Your Communication Skills
As a Senior Account Manager, excellent communication is key. Prepare examples of how you've effectively managed client relationships in the past. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this will show your ability to maintain high standards of service.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and enquiries. Bring examples of how you've successfully juggled various responsibilities in previous roles. This will reassure them that you can handle the fast-paced environment of managing client accounts.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing a difficult client or ensuring smooth event execution. Think through potential scenarios and your responses ahead of time, so you can showcase your problem-solving skills and adaptability during the interview.