At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery in the events industry.
- Company: Dynamic events company focused on building strong client relationships.
- Benefits: Flexible hours, travel opportunities, and a supportive team environment.
- Other info: Great opportunity for growth and networking in the events sector.
- Why this job: Join a vibrant team and make a real impact in the events world.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Client Manager to join our busy team. You'll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed. Ideally, the candidate would have experience working within the Events industry and an understanding of delivering projects from a staffing supplier perspective.
As a Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You'll support the Operations team with the preparation of quotes and management of project schedules.
Responsibilities- Manage existing client accounts and build long‑term, trusted partnerships.
- Understand client goals and proactively identify opportunities.
- Manage a large volume of email and phone enquiries daily.
- Ensure contracts are issued accurately.
- Maintain contact to ensure repeat business and identify upsell opportunities.
- Carry out regular site visits to understand client requirements.
- Arrange and attend meetings to generate new business and manage relationships.
- Ensure that customers receive the best possible service at all times.
- Ensure complaints are handled in line with company procedures.
- Ensure accreditation for events is complete.
- Prepare accurate quotes and schedules using our bespoke CRM system and Excel.
- Ensure all project information is communicated to all team members.
- Update client records ensuring current information is available at all times.
- Demonstrate a strong understanding of the clients' needs and manage them through to delivery.
- Obtain client feedback after each event and report to senior management.
- Attend relevant trade exhibitions, networking events and training.
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met.
- Excellent communication skills.
- Highly organised and able to multi‑task.
- Happy to travel around the UK and worldwide.
- Ability to adapt quickly to changes.
- Ability to work flexible hours.
- Excellent knowledge of MS Office including Word and Excel.
- Great team player.
- Ability to identify problems in processes and resolve them in a timely manner.
- Ability to work under pressure.
- Event industry experience is advantageous but not essential.
Client Manager - Events in Liverpool employer: Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
As a Client Manager in our dynamic events team, you'll thrive in a supportive work culture that prioritises collaboration and excellence in customer service. We offer ample opportunities for professional growth, with access to training and networking events that enhance your skills and career trajectory. Located in a vibrant area, our company fosters a sense of community and encourages innovative thinking, making it an ideal place for those passionate about the events industry.
Contact Details:
Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager - Events in Liverpool
✨Tip Number 1
Network like a pro! Attend industry events and trade shows to meet potential clients and other professionals. Don’t be shy; introduce yourself and chat about your passion for events – it’s all about making those connections!
✨Tip Number 2
Follow up after meetings or networking events. A quick email thanking someone for their time can go a long way. It shows you’re keen and keeps you fresh in their minds when they think of hiring a Client Manager.
✨Tip Number 3
Showcase your communication skills! When you get the chance, demonstrate how you can handle enquiries and manage client relationships. Whether it’s through a casual chat or a formal interview, let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and take the initiative. Plus, it gives us a chance to see your enthusiasm for joining our team directly.
We think you need these skills to ace Client Manager - Events in Liverpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the events industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about delivering top-notch service and building client relationships.
Tailor Your CV:Make sure your CV is tailored to the Client Manager role. Highlight any relevant experience in managing client accounts or working in events. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:In your cover letter, be clear about why you want to join us at StudySmarter. Keep it concise and focused on your key achievements and how they relate to the responsibilities of the role. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
✨Know Your Clients
Before the interview, research the company’s existing clients and their needs. Understanding their goals will help you demonstrate how you can build long-term relationships and identify upsell opportunities.
✨Showcase Your Communication Skills
As a Client Manager, excellent communication is key. Prepare examples of how you've effectively managed client relationships in the past, whether through email, phone calls, or face-to-face meetings. This will show your potential employer that you can handle a large volume of enquiries with ease.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage multiple projects and deadlines. Bring up any tools or systems you use to keep track of client information and project schedules, as this will resonate well with the role's requirements.
✨Prepare for Scenario Questions
Expect questions about handling complaints or difficult situations. Think of specific instances where you successfully resolved issues and turned them into positive outcomes. This will showcase your problem-solving abilities and adaptability under pressure.
