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- Tasks: Manage client accounts and build strong relationships in the entertainment industry.
- Company: Award-winning event crewing company with nearly 35 years of experience.
- Benefits: Full-time role with opportunities for travel and professional growth.
- Why this job: Join a dynamic team and make an impact in exciting events worldwide.
- Qualifications: Excellent communication skills and at least 2 years in account management.
- Other info: Fast-paced environment with opportunities to attend trade exhibitions and networking events.
The predicted salary is between 28800 - 48000 £ per year.
Showforce is a trusted, innovative and award-winning event crewing company specialising in providing experienced personnel to all areas of the entertainment industry. With operational offices in the UK, UAE, KSA and Qatar, we have almost 35 years' experience in ensuring film, television and theatre productions, live events, ceremonies, sporting, corporate and major public events run smoothly and efficiently.
We are looking for an Account Manager to join our busy team. You will be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.
RoleAs Account Manager you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You will support the Operations team with the preparation of quotes and management of project schedules.
Reports to: Head of UK Operations.Responsibilities- Manage existing client accounts and build long-term, trusted partnerships
- Understand client goals and proactively identify opportunities
- Manage large volume of email and phone enquiries daily
- Ensure contracts are issued accurately
- Maintain contact to ensure repeat business and identify upsell opportunities
- Carry out regular site visits to understand your client's requirements
- Arrange and attend meetings to generate new business and manage relationships
- Ensure that customers receive the best possible service at all times
- Ensure complaints are handled in line with company procedures
- Ensuring accreditation for events is complete
- Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
- Ensure all project information is communicated to all team members
- Update client records ensuring current information is available at all times
- Demonstrate a strong understanding of the clients' needs and manage them through to delivery
- Obtain client feedback after each event and report to senior management
- Attend relevant trade exhibitions, networking events and training
- Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met
- Key skills:
- Excellent communication skills
- Highly organised and able to multi-task
- Happy to travel around the UK and worldwide
- Ability to adapt quickly to changes
- Ability to work flexible hours
- Excellent knowledge of MS Office including Word and Excel
- Great team player
- Ability to identify problems in process and resolve them in a timely manner
- Ability to work under pressure
Minimum of 2 years experience in an account management or related role. Event industry experience advantageous but not essential.
Job Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
- Location: Liverpool, England, United Kingdom
Account Manager in Liverpool employer: Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
Contact Detail:
Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Liverpool
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, and local meet-ups to connect with potential employers and other professionals. Don’t be shy; introduce yourself and chat about your passion for account management!
✨Tip Number 2
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your great fit for the Account Manager position.
✨Tip Number 3
Showcase your skills! Use social media platforms like LinkedIn to share insights about the event industry or your experiences in account management. This not only highlights your expertise but also makes you more visible to recruiters.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure your application reflects your communication skills and passion for delivering top-notch customer service, just like we do at Showforce.
We think you need these skills to ace Account Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your communication skills and any relevant experience in account management or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the entertainment industry and your drive to succeed. Let us know why you're the perfect fit for Showforce and how you can help us maintain those trusted client relationships.
Showcase Your Organisational Skills: As an Account Manager, being organised is key. In your application, give examples of how you've managed multiple tasks or projects successfully. We love seeing candidates who can juggle responsibilities like pros!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Showforce Services Ltd Event Crew, Event Staff and Production & Technical Personnel
✨Know Your Stuff
Before the interview, make sure you research Showforce thoroughly. Understand their services, recent projects, and the entertainment industry landscape. This will help you speak confidently about how you can contribute to their success.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively managed client relationships in the past. Be ready to demonstrate your ability to handle enquiries and complaints with professionalism and empathy.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage multiple accounts and tasks. Share specific strategies you use to stay on top of project schedules and client needs, showing that you can thrive under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can align with their goals. Ask about their approach to client feedback and how they measure success in account management.
