Practice Manager in Wolverhampton

To provide effective leadership and management that enables The Practice to achieve agreed aims and objectives within a profitable, efficient, safe and effective working environment and ensure the delivery of compliant, high‑quality services and patient care. To provide day‑to‑day management of The Practice effectively and efficiently within guidelines set by The Practice. To deliver the continuing development of The Practice and its services. To fully optimise the use of Practice resources and personnel, identifying new opportunities and ways of meeting the needs and expectations of patients. To disseminate, comply with and implement all policies and procedures.

Manage the Practice team and ensure they fulfil their role descriptions on a day‑to‑day basis. Ensure the delivery of national and local performance and quality standards within the Practice, in particular those required by CQC, CCG and NHSE. Ensure the delivery of actions required for maximum achievement of QOF, local incentive schemes and any Local/Directed Enhanced Services. Ensure the Practice is financially efficient, and compliant with all aspects of health and safety and employment legislation.

Main duties of the job include:

• Management and leadership
• Practice organisation
• Finance Management of staff

Partners and the Asst. Practice Manager conduct strategic planning and review of practice operations, ensuring planning for financial efficiency and effective workforce process. Take part in the on‑call duty manager rota for extended hours. Implement Practice‑wide projects as required. Review staffing levels, arranging cross‑practice cover where appropriate or confirming locum requirements in line with policy. Record all planned and unplanned absences on the electronic reporting system in a timely manner. Maintain personnel files accurately and in a timely manner. Monitor computer system audits and generate activity as required. Enhance practice standards through engagement in audit. Ensure all Practice returns and submissions as required by statutory bodies are completed in a timely manner. Identify and implement ways of maximising income and ways of reducing/controlling expenditure. Be familiar with the GP contract and other income sources for the Practice. Ensure all monies, both NHS/non‑NHS, are claimed and received on time. Manage petty cash and banking of non‑NHS income. Ensure deadlines for the submission of accurate staff payroll information are met. Maintain control of overtime/locum spend. Ensure Workforce and Productivity are on course with strategic planning. Respond to identified changes in Practice needs: workforce management. Undertake recruitment of staff as required. Support the on‑boarding and off‑boarding process for new and departing staff. Ensure staff are trained to the level of competency required for their position. Ensure staff review, appraisal and performance monitoring is undertaken. Contribute to workforce development and succession planning. Maintain administration and clinical staff rota and annual leave requirements. Initiate effective measures to deal with discipline, disputes or grievances. Ensure staff are supported in their roles and that return‑to‑work and exit interviews are undertaken. Manage patient complaints in accordance with NHS regulations and The Practice policy. Manage formal complaints received from NHSE, CCGs, Healthwatch and the Parliamentary and Health Service Ombudsman. Review national GP survey results with Practice teams and identify and action areas for improvement. Respond to comments posted on NHS.uk in a timely manner. Ensure online content is reviewed and kept up to date (NHS.uk, Modality website, etc.). Ensure patient advice and information displayed in the surgery is current. Review and update Practice information leaflets in a timely manner. Coordinate Patient Representative Group meetings and assist in developing patient engagement strategies. Ensure comprehensive understanding of premises and oversee overall maintenance; work with Infection Control Lead and report serious issues to Operations Manager. Ensure premises are clean and in good repair, both internally and externally; inform Operations Manager of major work required. Ensure awareness of, and ability to implement, the Business Continuity Plan. Act as a key holder for the practice site. Maintain a sound working knowledge of basic IT systems and peripherals, both personally and amongst staff. Maintain procedures for rapid rectification of basic system failures and reporting faults that cannot be managed locally. Monitor and maintain security systems associated with local data management facilities, including password protection and utilisation of smart cards and back‑up systems. Monitor GP Links activity and investigate anomalies. Apply and embed The Practice policies, standards and guidance. Participate in audit where appropriate. Support the implementation of Primary Care Network and locality agendas. Follow and implement procedures to ensure compliance with GDPR and the Data Protection Act 2018.

About us: Showell Park Health Centre is the heart of the community and we take pride in the service we provide. We have an amazing team of salaried GPs, nurses, pharmacists, HCAs, GPA, admin and reception staff and a Business Manager. We work closely with Wolverhampton North Network PCN (Primary Care Network). We are a friendly team and have onsite parking.

Person Specification:

• Experience in a GP Practice.
• Use of EMIS.
• Management and Leadership skills.
• Understanding of QOF.

Qualifications:

• Leadership and management experience.
• Business and administration.
• Level 5 or above, or equivalent management experience ideally within a health or care setting.
• Proficient in key Microsoft Office applications.
• Knowledge of staff performance management, recruitment, sickness absence management and implementation of key managerial policies/HR procedures relating to staff.
• Knowledge of the CQC and governance framework as they apply to services delivered in practices or other settings.
• Knowledge of health and safety requirements.
• Proficient in the use of clinical IT systems (preferable but not essential).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.