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- Tasks: Lead a team to deliver an outstanding film-going experience and enhance brand standards.
- Company: Join a vibrant cinema team passionate about movies and guest service.
- Benefits: Enjoy free cinema tickets, discounts, holidays, and support for your wellbeing.
- Why this job: Kickstart your career in a fun environment while developing leadership skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
The predicted salary is between 12 - 15 £ per hour.
Hours of work: You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends. The cinema is open 364 days of the year; your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
What you will be doing: Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you! This is a fantastic opportunity that would allow you to kick start your career and work with a team of movie fans just like you, as part of a team dedicated to delivering the ultimate film‑going experience for our guests. We are looking for a dynamic and hands‑on Guest Experience Lead to join our team. In this front‑facing role, you will lead by example, working alongside your team in the cinema and front‑of‑house areas to deliver outstanding service every day and you will play a key role in upholding and enhancing our brand standards. Your responsibilities will include training, coaching, and developing team members, ensuring daily operations run smoothly and efficiently. You’ll also provide vital support to the wider management team, contributing to the overall success of the cinema’s operations.
To be successful in this role you must have proven customer service experience in retail, cinema or hospitality, good communication skills and be able to demonstrate team leadership potential.
Benefits:
- 4 free cinema tickets for you, friends, and family per week
- 30% discount on our food and drinks, including our in‑cinema Costa Coffee stores
- 5.6 weeks holiday, inclusive of bank holidays
- Access to competitions and incentives
- Free parking
- Pension
- Free access to our confidential Employee Assistance Programme - an online platform that offers advice and support on topics including finance, health, and mental wellbeing
Guest Experience Lead in Winnersh employer: SHOWCASE PICTURES LIMITED
Contact Detail:
SHOWCASE PICTURES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead in Winnersh
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their movie-loving family.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations with guests. Being able to demonstrate your problem-solving skills and passion for guest experience will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen and ready to jump into the action of delivering an amazing film-going experience!
We think you need these skills to ace Guest Experience Lead in Winnersh
Some tips for your application 🫡
Show Your Passion for Film: When you're writing your application, let your love for film shine through! We want to see how your enthusiasm aligns with our mission to deliver the ultimate film-going experience.
Highlight Your Customer Service Skills: Make sure to showcase any previous customer service experience you have. We’re looking for someone who can lead by example and create a welcoming atmosphere for our guests.
Be Clear About Your Flexibility: Since this role involves flexible working hours, be upfront about your availability. We appreciate candidates who can adapt to varying schedules, especially during evenings and weekends.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at SHOWCASE PICTURES LIMITED
✨Know Your Film Stuff
Brush up on your film knowledge! Since this role is all about delivering an amazing guest experience, being able to chat about current films, classics, and cinema trends will show your passion. It’ll also help you connect with the interviewers who are likely movie fans themselves.
✨Show Off Your Leadership Skills
Prepare examples of how you've led a team or provided excellent customer service in previous roles. Think about specific situations where you trained or coached someone, as this will demonstrate your potential as a Guest Experience Lead. Be ready to discuss how you can inspire and motivate a team!
✨Flexibility is Key
Since the job requires flexible working hours, be prepared to discuss your availability openly. Highlight your willingness to work evenings, weekends, and holidays. This shows that you’re committed and ready to jump in whenever needed, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.