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For Companies At a Glance
- Tasks: Lead a team to deliver an outstanding film-going experience and enhance brand standards.
- Company: Join a vibrant cinema team passionate about movies and guest service.
- Benefits: Enjoy free cinema tickets, discounts, holidays, and access to wellness support.
- Why this job: Kickstart your career in a fun environment while developing leadership skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
Join to apply for the Guest Experience Lead role at SHOWCASE PICTURES LIMITED
SHOWCASE PICTURES LIMITED provided pay range
This range is provided by SHOWCASE PICTURES LIMITED. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hours of work: You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends.
The cinema is open 364 days a year; your working hours will include public / bank holidays and during Christmas and/or New Year on a rota basis.
What you will be doing
We are looking for a dynamic and hands‑on Guest Experience Lead to join our team. In this front‑facing role, you will lead by example, working alongside your team in the cinema and front‑of‑house areas to deliver outstanding service every day, and you will play a key role in upholding and enhancing our brand standards.
Your responsibilities will include training, coaching, and developing team members; ensuring daily operations run smoothly and efficiently. You’ll also provide vital support to the wider management team, contributing to the overall success of the cinema’s operations.
To be successful in this role you must have proven customer service experience in retail, cinema or hospitality, good communication skills, and be able to demonstrate team leadership potential.
Benefits
- 4 free cinema tickets for you, friends, and family per week
- 30% discount on our food and drinks, including our in‑cinema Costa Coffee stores.
- 5.6 weeks holiday, inclusive of bank holidays
- Access to competitions and incentives
- Free parking
- Pension
- Free access to our confidential Employee Assistance Programme – an online platform that offers advice and support on topics including finance, health, and mental wellbeing
Seniority level
- Mid‑Senior level
Employment type
- Part‑time
Job function
- Other
Industries
- Restaurants
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Guest Experience Lead employer: SHOWCASE PICTURES LIMITED
Contact Detail:
SHOWCASE PICTURES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead
✨Tip Number 1
Get to know the cinema culture! Before your interview, watch a few films at the venue and observe how the staff interact with guests. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your passion for film! When you’re chatting with the hiring team, share your favourite movies and why they resonate with you. This not only shows your enthusiasm but also helps you bond with fellow movie lovers.
✨Tip Number 3
Be ready to demonstrate your leadership skills! Think of examples from your past experiences where you’ve led a team or improved customer service. We want to see how you can inspire others to deliver that ultimate film-going experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the cinema's success.
We think you need these skills to ace Guest Experience Lead
Some tips for your application 🫡
Show Your Passion for Film: When you're writing your application, let your love for film shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing experience for our guests.
Highlight Your Customer Service Skills: Make sure to showcase any previous customer service experience you have. Whether it’s in retail, hospitality, or cinema, we want to know how you've made a difference in guest experiences before!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for dynamic individuals who can lead by example, so show us what makes you unique and how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at SHOWCASE PICTURES LIMITED
✨Know Your Film Stuff
Brush up on your film knowledge! Since this role is all about delivering an amazing guest experience, being able to chat about films and show genuine enthusiasm will definitely impress. Think about your favourite films and why they resonate with you, as well as any recent releases that have made waves.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or provided excellent customer service in previous roles. Whether it’s training new staff or resolving customer complaints, having specific stories ready will demonstrate your potential as a Guest Experience Lead.
✨Flexibility is Key
Since the job involves flexible hours, be ready to discuss your availability and willingness to work evenings, weekends, and holidays. Showing that you’re adaptable and committed to the role will make you stand out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
