At a Glance
- Tasks: Lead a team to deliver an outstanding film-going experience and enhance brand standards.
- Company: Join a vibrant cinema team passionate about movies and guest service.
- Benefits: Enjoy free cinema tickets, discounts, holidays, and access to wellness support.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
- Why this job: Kickstart your career in a fun environment while developing leadership skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Hours of work: You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends. The cinema is open 364 days of the year; your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
What you will be doing: Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you! This is a fantastic opportunity that would allow you to kick start your career and work with a team of movie fans just like you, as part of a team dedicated to delivering the ultimate film-going experience for our guests.
We are looking for a dynamic and hands-on Guest Experience Lead to join our team. In this front-facing role, you will lead by example, working alongside your team in the cinema and front-of-house areas to deliver outstanding service every day and you will play a key role in upholding and enhancing our brand standards.
Your responsibilities will include training, coaching, and developing team members, ensuring daily operations run smoothly and efficiently. You'll also provide vital support to the wider management team, contributing to the overall success of the cinema's operations.
To be successful in this role you must have proven customer service experience in retail, cinema or hospitality, good communication skills and be able to demonstrate team leadership potential.
Benefits:
- 4 free cinema tickets for you, friends, and family per week
- 30% discount on our food and drinks, including our in-cinema Costa Coffee stores.
- 5.6 weeks holiday, inclusive of bank holidays
- Access to competitions and incentives
- Free parking
- Pension
- Free access to our confidential Employee Assistance Programme - an online platform that offers advice and support on topics including finance, health, and mental wellbeing
Guest Experience Lead in Liverpool employer: Showcase Cinemas UK
Showcase is an exceptional employer that values its team members and fosters a vibrant work culture centred around a shared passion for cinema. As a General Assistant, you will enjoy flexible shift patterns, comprehensive training, and numerous employee benefits, including discounts on food and drinks, free popcorn while on shift, and opportunities for career development. With a focus on delivering outstanding customer service, you'll be part of a supportive team that recognises and rewards your contributions, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Showcase Cinemas UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Showcase Cinemas UK
Don't be shy about reaching out to Showcase Cinemas UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Lead in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Showcase Cinemas UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Showcase Cinemas UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
