At a Glance
- Tasks: Lead a team to create unforgettable cinema experiences for guests.
- Company: Join a vibrant cinema team passionate about film and customer service.
- Benefits: Enjoy free cinema tickets, discounts, holidays, and more perks.
- Other info: Temporary role with opportunities for innovation and personal development.
- Why this job: Perfect for film lovers seeking flexible hours and career growth.
- Qualifications: Previous leadership experience in cinema, hospitality, or retail required.
The predicted salary is between 12.6 - 15.4 £ per hour.
Hours of work: You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends. The cinema is open 364 days of the year; your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
About you: Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you! This is a fantastic opportunity that would allow you to develop your career and work with a team of movie fans just like you, as part of a team dedicated to delivering the ultimate film-going experience for our guests.
As a Guest Experience Manager, you will play a key role in leading and shaping the cinema experience for our guests. You'll thrive in a fast-paced environment, managing shifts and guiding a team to deliver exceptional service. With access to state-of-the-art technology and innovative food and beverage concepts, you'll be responsible for coaching and developing team members, ensuring every guest feels welcomed.
To be successful in this role you must have prior experience in a supervisory or leadership role in cinema, hospitality, or retail, have a passion for film and customer service excellence, have strong interpersonal and communication skills and be able to demonstrate your ability to work under pressure. A strong understanding of health and safety legislation is essential, as is a commitment to upholding the highest operational standards. You'll have a positive mindset that welcomes exciting innovation and change and will represent and elevate the Showcase brand whilst driving commercial success and achieving key business KPIs.
This role is a temporary position covering maternity leave.
Benefits:
- 4 free cinema tickets for you, friends, and family per week
- 30% discount on our food and drinks, including our in-cinema Costa Coffee stores.
- 5.6 weeks holiday, inclusive of bank holidays
- Access to competitions and incentives
- Free parking
- Pension
- Free access to our confidential Employee Assistance Programme - an online platform that offers advice and support on topics including finance, health, and mental wellbeing
Guest Experience Manager in Coventry employer: Showcase Cinemas UK
Showcase is an exceptional employer that values its team members and fosters a vibrant work culture centred around a shared passion for cinema. As a General Assistant, you will enjoy flexible shift patterns, comprehensive training, and numerous employee benefits, including discounts on food and drinks, free popcorn while on shift, and opportunities for career development. With a focus on delivering outstanding customer service, you'll be part of a supportive team that recognises and rewards your contributions, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in Coventry
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Experience Manager in Coventry
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Showcase Cinemas UK
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Showcase Cinemas UK. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
