Technical Office & Operations Coordinator
STRICTLY NO AGENCIES. We will not accept unsolicited agency introductions or cold calls regarding this role.
Role Overview
We are a hydraulics engineering company seeking a versatile, independent, and proactive Technical Office & Operations Coordinator to run our day-to-day office environment.
Based at our site in Kent, you will be the sole full-time office presence working alongside the team. You will act as the vital link between our clients, material suppliers, and our skilled workforce. This is a fast-paced, highly varied role requiring a sharp administrative mind, strong commercial awareness, and a practical understanding of engineering or manufacturing environments.
Key Responsibilities
- Office Management & Order Processing
- First Point of Contact: Answer all incoming telephone calls, manage enquiries, and welcome site visitors.
- Order Entry: Retrieve, print, and process incoming job orders using Sage accounting software.
- Invoicing & Filing: Generate and issue accurate customer invoices upon job completion. Maintain organized physical and digital paperwork systems.
- Technical Quoting & Customer Relations
- Estimating & Quoting: Review parts requirements written up by the workshop team, calculate material costs, and generate accurate job quotes.
- Pipeline Management: Proactively follow up on submitted quotes with customers to secure orders.
- Portals & Procurement: Navigate online customer tender portals to manage project costs and upload bids.
- Business Development: Actively seek out new business leads via targeted outbound calls and emails.
- Purchasing & Supply Chain Logistics
- Procurement: Source and buy raw metals, hydraulic components, and general site consumables.
- Supplier Expediting: Build strong supplier relations and actively chase orders to guarantee on-time workshop delivery.
- Logistics: Arrange and coordinate inbound material deliveries and outbound customer shipments.
Candidate Profile
Experience (training will be given):
- Software Competency: Experience using Sage (or equivalent ERP style software) alongside solid skills in Microsoft Excel and Word.
- Autonomy: Proven ability to manage a high-volume, multi-task workload completely unassisted.
- Communication: Strong, confident communication style suitable for negotiating with suppliers, talking with machinists, and managing corporate clients.
- Workplace Familiarity: Experience or comfort working within a workshop, manufacturing, or industrial office environment. Must be comfortable alongside a busy workshop floor and capable of reading basic technical paperwork or order forms.
Preferred Background
Prior experience in a small-to-medium enterprise (SME) within the mechanical design, fabrication, hydraulics, or project engineering sectors is highly advantageous.
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