Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer relationships, drive growth, and ensure satisfaction with our services.
- Company: Dynamic tech company focused on customer success and inclusivity.
- Benefits: Hybrid work model, paid parental leave, volunteer time off, and personal development opportunities.
- Why this job: Make a real impact in customer growth while shaping a positive office culture.
- Qualifications: 5+ years in sales management, strong communication skills, and SaaS experience.
- Other info: Join a diverse team that celebrates differences and fosters authentic voices.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, UK (hybrid, 2 days in office including Thursdays)
About the position
As the Manager, Customer Growth, you will take full ownership of all aspects of customer relationships, ensuring their retention, growth, and overall satisfaction with our services. You will focus on maximizing customer outcomes, realizing value, driving new bookings, and maintaining high customer health scores. Reporting directly to the VP of EMEA Sales, you will play a key role in achieving and exceeding sales goals while championing customer‑centric values. This role is expected to be a major contributor/leader to the London office culture.
Key Responsibilities
- Mentor and develop the Account Managers to uncover new business opportunities and implement customer retention strategies
- Actively participate in the sales cycle to bring sales leadership and strategic support
- Plan and deliver sales strategies to meet and exceed sales projections
- Work collaboratively with other Go‑To‑Market Teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
- Accurately submit weekly/monthly forecasts
- Uplift the collaboration with the US counterparts to meet global needs & goals, while uncovering EMEA focused initiatives to improve regional sales results
- Commit to continuous learning and innovation
Required Skills
- 5+ years managing sales teams with varying sales abilities
- Value Selling Expertise: Mastery of value sales techniques and experience managing complex sales cycles within enterprise accounts.
- Customer‑Centric Mindset: Demonstrated ability to prioritize customer outcomes, satisfaction, and long‑term value.
- Exceptional Communication Skills: Proficient in communicating with senior management and C‑level contacts within customer organizations.
- Experience with SaaS Solutions: Prior experience in customer success within SaaS environments, especially within sales and marketing verticals.
- ‘Builder’ Mindset and Adaptability: Strong adaptability and the ability to thrive in a fast‑paced, dynamic environment with a growth‑oriented mindset.
- Analytical and Strategic: Ability to analyze customer data to understand needs, set actionable goals, and make strategic recommendations that enhance customer success.
What you can expect from Showpad
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best‑in‑class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non‑profit organisations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
Showpad’s Commitment
We are committed to creating a diverse and inclusive organisation and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Manager, Customer Growth employer: Show Pad
Contact Detail:
Show Pad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Growth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. We want to show them that we’re not just a good fit, but the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more we practice, the more confident we’ll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank you email to express our appreciation for the opportunity. It shows we’re genuinely interested and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Manager, Customer Growth
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your experience in prioritising customer outcomes and satisfaction. We want to see how you've driven value for customers in your previous roles, especially in SaaS environments.
Tailor Your Application: Don’t just send a generic CV! We love it when applicants tailor their applications to the role. Mention specific experiences that align with the responsibilities of the Manager, Customer Growth position.
Communicate Clearly: Your communication skills are key! Use clear and concise language in your application. We’re looking for someone who can effectively communicate with senior management and C-level contacts, so let that shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our London office!
How to prepare for a job interview at Show Pad
✨Know Your Customer-Centric Values
Before the interview, brush up on the company's customer-centric values. Be ready to discuss how you prioritise customer outcomes and satisfaction in your previous roles. This will show that you align with their mission and can contribute positively to their culture.
✨Master Value Selling Techniques
Since the role requires expertise in value selling, prepare specific examples of how you've successfully managed complex sales cycles. Highlight your strategies for driving new bookings and improving customer health scores, as this will demonstrate your capability in a SaaS environment.
✨Showcase Your Leadership Skills
As a manager, you'll need to mentor and develop your team. Think of instances where you've led a team to uncover new business opportunities or implemented effective retention strategies. Sharing these experiences will illustrate your leadership style and adaptability.
✨Prepare for Collaborative Discussions
The role involves working closely with various teams, so be ready to discuss how you've collaborated with others in the past. Prepare to share examples of how you’ve executed sales strategies in partnership with different departments, which will highlight your teamwork skills.
