At a Glance
- Tasks: Manage diverse customer accounts and build long-term partnerships in a fast-paced SaaS environment.
- Company: Join Shortlister, a leading platform for video interviews and assessments.
- Benefits: Flexible working, autonomy, and the chance to make a real impact.
- Other info: Opportunity to work with key stakeholders and influence product development.
- Why this job: Drive account growth and help clients maximise their use of our innovative platform.
- Qualifications: Experience in SaaS account management and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
Join Our Team as an Account Manager at Shortlister. We’re looking for an experienced Account Manager to take ownership of a diverse portfolio of customers, nurture long-term partnerships, and drive account growth as our clients mature and scale their use of Shortlister.
Reports into the Commercial Director, with close collaboration across Product and Customer teams. This is a role for someone who enjoys autonomy, complexity, and building meaningful client relationships in a fast-moving SaaS environment.
Your focus is on understanding how each client uses Shortlister today, where they’re heading next, and how we can help them get more value from the platform over time:
- Building trusted, long-term relationships with key stakeholders across each account
- Proactively identifying opportunities to expand usage, adoption, and commercial value
- Acting as the voice of the customer internally, feeding insight into product and commercial teams
- Supporting renewals and expansions with clear, value-led conversations
- Keeping account plans, notes, and activity well-managed and up to date
This is not a reactive support role. You should have prior SaaS account management experience, managing and growing customer relationships. You can demonstrate a track record of retaining and expanding accounts, not just servicing them.
You should enjoy building relationships with a wide range of stakeholders, from operational users to senior decision-makers. You must be comfortable having commercial conversations and articulating ROI clearly. Stay calm and effective when priorities shift or information is incomplete. Communicate clearly and confidently, in writing, on calls, and on video. Take ownership and follow through without needing close supervision.
Experience in EdTech, HR tech, recruitment tech, or selling into universities is a bonus, but not essential. Real ownership of meaningful customer relationships. Flexible, UK-based working with autonomy and trust.
Account manager software in York employer: Shortlister
At Shortlister, we pride ourselves on being an exceptional employer that values autonomy, collaboration, and meaningful relationships. Our flexible, UK-based working environment empowers Account Managers to take ownership of their portfolios while fostering long-term partnerships with clients. With a focus on professional growth and a commitment to innovation in the EdTech space, we offer a rewarding career path for those looking to make a significant impact in a fast-paced SaaS setting.
