At a Glance
- Tasks: Manage a portfolio of customers, driving growth and building strong relationships.
- Company: Join a fast-growing SaaS HR tech company with a collaborative culture.
- Benefits: Enjoy autonomy, flexible working, and direct collaboration with founders.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping organisations optimise their hiring processes.
- Qualifications: Experience in SaaS account management and a track record of success.
The predicted salary is between 50000 - 65000 £ per year.
Shortlister is a fast‑growing SaaS HR tech company that helps organizations run structured applicant screening processes.
The Role
- Portfolio of up to 50 customers within a focussed market.
- Reporting to the Commercial Director.
- Supported directly by a marketing manager and customer success manager.
What success looks like
- Strong renewal performance across your portfolio.
- Expansion of accounts through increased adoption and new use cases.
- Deep, collaborative customer relationships.
- Able to become the go‑to person known for their skilled application of our capabilities in the market.
- Contribution to business strategy by identifying product, marketing and other gaps and helping to see new initiatives through to fruition.
What you’ll be doing
- Own a focused portfolio of customers at different stages of maturity.
- Increase the value each customer gets and ensure retention and expansion.
- Build and maintain relationships with stakeholders across operational and strategic levels.
- Identify and drive expansion opportunities across teams, use cases, or regions.
- Lead structured check‑ins and value‑led conversations.
- Manage renewals and commercial discussions with confidence.
- Act as the voice of the customer internally.
- Navigate ambiguity as customer priorities evolve.
- Maintain clear account plans and pipeline visibility.
About you
- Proactive, commercially minded, comfortable operating without a fixed playbook and motivated to work in an entrepreneurial environment.
- Experience in SaaS account management or business development, owning and growing customer relationships.
- Track record of commercial success.
- Capable of managing a sizeable portfolio without losing depth.
- Credibility with a wide range of stakeholders.
- Curiosity about how organizations operate and create value.
- Comfortable leading commercial and ROI‑driven conversations.
- Effective when priorities shift or information is incomplete.
- Clear and confident communication.
- Ownership and follow‑through.
Benefits
- Autonomy in commercial plan: renewals, growth, usage metrics, upsell and strategic partner development.
- Work directly with all members of the broader team, including the founders.
- Opportunity to grow as the business scales.
- Flexible, UK‑based working.
Senior Account Manager – Strategic Accounts & Growth employer: Shortlister
Shortlister is an exceptional employer that fosters a dynamic and entrepreneurial work culture, offering Senior Account Managers the autonomy to drive their commercial plans while collaborating closely with a dedicated team. With a focus on employee growth and the opportunity to directly influence business strategy, this fast-growing SaaS HR tech company provides a supportive environment where your contributions are valued and recognised. Enjoy flexible UK-based working arrangements that enhance work-life balance, making Shortlister an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager – Strategic Accounts & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to be able to showcase how your experience aligns with their needs, especially in SaaS account management. Show them you’re the go-to person they need!
✨Tip Number 3
Practice your pitch! You’ll want to communicate your value clearly and confidently. We suggest rehearsing how you’d discuss your past successes and how you can drive growth and retention for their customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Account Manager – Strategic Accounts & Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in SaaS account management and any success stories that showcase your ability to grow customer relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven account growth and built strong relationships with stakeholders in the past.
Showcase Your Commercial Mindset:In your application, emphasise your proactive approach and commercial acumen. We want to see how you’ve navigated ambiguity and led successful conversations around renewals and expansions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Shortlister
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the types of customers you'll be managing. Research their industries, challenges, and how the company's solutions can add value. This will help you demonstrate your proactive approach and ability to drive expansion opportunities.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built and maintained strong relationships with stakeholders in previous roles. Highlight specific instances where your communication skills led to successful renewals or expansions, as this aligns perfectly with what they’re looking for.
✨Be Ready for Commercial Conversations
Brush up on your knowledge of ROI-driven discussions. Be prepared to discuss how you would manage renewals and navigate commercial discussions confidently. Think of scenarios where you successfully negotiated terms or identified new use cases for existing clients.
✨Demonstrate Your Adaptability
Since the role involves navigating ambiguity, come equipped with examples of how you've adapted to changing priorities in the past. Show that you're comfortable operating without a fixed playbook and can thrive in an entrepreneurial environment.
