At a Glance
- Tasks: Manage a portfolio of up to 50 accounts, driving growth and building strong relationships.
- Company: Join Shortlister, a fast-growing SaaS HR Tech company with an entrepreneurial spirit.
- Benefits: Competitive salary, performance bonuses, flexible working, and generous annual leave.
- Other info: Work closely with founders and enjoy autonomy in your role.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in SaaS account management and a track record of commercial success.
The predicted salary is between 45000 - 65000 £ per year.
Hi 👋 we’re Shortlister, a fast-growing ‘post start-up’ SaaS HR Tech company. We help organisations run structured, high-quality applicant screening processes, reducing time, cost, and risk, using our platform. Our customers rely on us in high-stakes environments where outcomes, trust, and consistency matter. Our university customers use us to automate admissions interviews at scale. Our employer clients rely on us to identify the most talented applicants fast. And our employability clients take advantage of our job-seeker training technology to give their learners an unfair advantage.
We’re growing quickly and expanding into new areas, and we’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving meaningful expansion.
The Role
- Portfolio of up to 50 customers within a focused market
- Reporting to the Commercial Director
- Supported directly by a marketing manager and a customer success manager
This is a high-ownership role for someone who can manage complexity, build strong relationships, and work autonomously. You must be excited by and used to working towards commercial growth targets.
What success looks like
- Strong renewal performance across your portfolio
- Expansion of accounts through increased adoption and new use cases
- Deep, collaborative customer relationships
- Able to become the go-to-person known for their skilled application of our capabilities in the market
- Contribution to the business strategy by identifying product, marketing and other gaps and helping to see new initiatives through to fruition
What you’ll be doing
You’ll own a focussed portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion. Day-to-day, you will:
- Own and develop a portfolio of up to 50 accounts
- Build relationships with stakeholders across operational and strategic levels
- Identify and drive expansion opportunities across teams, use cases, or regions
- Lead structured check-ins and value-led conversations
- Manage renewals and commercial discussions with confidence
- Act as the voice of the customer internally
- Navigate ambiguity as customer priorities evolve
- Maintain clear account plans and pipeline visibility
This is not a reactive role. You’ll be expected to lead accounts forward and create momentum.
About you
You’re proactive, commercially minded, and comfortable operating without a fixed playbook and motivated to work in an entrepreneurial environment. You likely:
- Have experience in SaaS account management or business development, owning and growing customer relationships
- Can demonstrate a track record of commercial success
- Are confident managing a sizeable portfolio without losing depth
- Build credibility with a wide range of stakeholders
- Are naturally curious about how organisations operate and create value
- Are comfortable leading commercial and ROI-driven conversations
- Stay effective when priorities shift or information is incomplete
- Communicate clearly and confidently
- Take ownership and follow through
What you'll get:
- Salary: £45,000–£65,000 depending on experience, plus performance-related bonus
- Long-Term Incentive Plan (LTIP) – share in the success you help create as the business grows
- Company pension scheme
- 25 days annual leave plus bank holidays
- Closed Christmas break – we shut down between Christmas and New Year so you can properly switch off
- Cycle to Work scheme
- Flexible, UK-based working
Why Shortlister?
We’re a small, ambitious team with a ‘post start-up’ culture. Our technology moves forward fast, and we support high-stakes, critical processes for our clients. You’ll get:
- Autonomy of your commercial plan: renewals, growth, usage metrics, upsell and strategic partner development
- Work directly with all members of the broader team, including the founders who have previously founded other highly successful SaaS businesses
- A fantastic opportunity, since our technology is increasing in market share fast
- Flexible, UK-based working
- The opportunity to grow as the business scales
If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.
Senior Account Manager – Strategic Accounts & Growth in Middlesbrough employer: Shortlister
At Shortlister, we pride ourselves on being a dynamic and innovative employer that fosters a culture of autonomy and collaboration. As a Senior Account Manager, you'll have the unique opportunity to drive meaningful growth within a supportive team environment, while enjoying benefits such as a competitive salary, performance-related bonuses, and flexible working arrangements. Join us in our mission to revolutionise HR Tech and make a significant impact in a fast-growing company where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager – Strategic Accounts & Growth in Middlesbrough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only help you answer questions but also show your genuine interest in Shortlister and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Senior Account Manager. Highlight your successes in managing accounts and driving growth, as this is what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Shortlister and ready to make an impact.
We think you need these skills to ace Senior Account Manager – Strategic Accounts & Growth in Middlesbrough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in SaaS account management and how you've driven commercial growth in previous positions. We want to see how you can bring value to our team!
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build strong relationships with stakeholders. Share specific examples of how you've successfully managed accounts and expanded customer portfolios. We love seeing real-life success stories!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Shortlister!
How to prepare for a job interview at Shortlister
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of accounts you'll be managing. Research Shortlister's existing clients and their needs. This will help you demonstrate how you can add value and drive expansion in your portfolio.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Highlight your ability to navigate complex environments and maintain clear communication, as this is crucial for a Senior Account Manager.
✨Be Ready for Commercial Conversations
Brush up on your knowledge of commercial growth strategies and ROI-driven discussions. Be prepared to discuss how you've successfully managed renewals and driven account expansion in the past, as this will show you're aligned with Shortlister's goals.
✨Demonstrate Your Proactivity
Think of instances where you've taken the initiative to identify opportunities or solve problems without being prompted. This role requires someone who can lead accounts forward, so showcasing your proactive mindset will set you apart.
