At a Glance
- Tasks: Manage a diverse portfolio of 50-100 accounts and drive customer growth.
- Company: Join Shortlister, a fast-growing platform for video interviews and assessments.
- Benefits: Competitive salary, flexible working, and direct access to leadership.
- Other info: Be part of a small, ambitious team with excellent career growth opportunities.
- Why this job: Make a real impact by building strong customer relationships and driving expansion.
- Qualifications: Experience in SaaS account management and a track record of retention.
The predicted salary is between 45000 - 65000 £ per year.
Location: York, United Kingdom
Salary: £45000 - £65000 /year
Job Type: Full-time
Date Posted: April 27th, 2026
Hi we’re Shortlister, a platform for video interviews, assessments, and identity verification. We help organisations run structured, high-quality selection processes while reducing time, cost, and risk. Our customers rely on us in high-stakes environments where outcomes, trust, and consistency matter.
We’re growing quickly and expanding into new areas, and we’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving both retention and meaningful expansion.
The Role- Portfolio of 50–100 customers across different sectors and use cases
- Reporting to the Commercial Director
- Working cross-functionally with Product and Customer teams
This is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial growth.
What success looks like- Strong renewal performance across your portfolio
- Expansion of accounts through increased adoption and new use cases
- Deep, multi-threaded stakeholder relationships
- Clear visibility of growth opportunities across your accounts
- Customers who see you as a trusted partner, not just a supplier
You’ll own a diverse portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion.
Day-to-day, you will:- Own and develop a portfolio of 50–100 accounts
- Build relationships with stakeholders across operational and strategic levels
- Identify and drive expansion opportunities across teams, use cases, or regions
- Lead structured check-ins and value-led conversations
- Manage renewals and commercial discussions with confidence
- Act as the voice of the customer internally
- Navigate ambiguity as customer priorities evolve
- Maintain clear account plans and pipeline visibility
This is not a reactive role. You’ll be expected to lead accounts forward and create momentum.
About youYou’re proactive, commercially minded, and comfortable operating without a fixed playbook.
You likely:- Have experience in SaaS account management, owning and growing customer relationships
- Can demonstrate a track record of retention and expansion
- Are confident managing a sizeable portfolio without losing depth
- Build credibility with a wide range of stakeholders
- Are naturally curious about how organisations operate and create value
- Are comfortable leading commercial and ROI-driven conversations
- Stay effective when priorities shift or information is incomplete
- Communicate clearly and confidently
- Take ownership and follow through
Experience working across multiple sectors or use cases is beneficial.
We’re a small, ambitious team building technology used in high-trust, high-impact environments.
You’ll get:- Ownership of meaningful customer relationships
- Direct access to leadership and influence over how we grow accounts
- Input into product direction through customer insight
- Flexible, UK-based working
- The opportunity to grow as the business scales
If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.
Senior Account Manager – Strategic Accounts & Growth employer: Shortlister Solutions Limited
At Shortlister, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values ownership, collaboration, and innovation. Located in York, our team enjoys flexible working arrangements and direct access to leadership, allowing for meaningful contributions and personal growth as we scale. With a focus on building strong customer relationships and driving commercial success, we offer a unique opportunity to thrive in a fast-paced environment where your efforts directly impact the company's trajectory.
Contact Details:
Shortlister Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager – Strategic Accounts & Growth
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show them you’re genuinely interested in Shortlister and the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your pitch. Focus on how your experience aligns with managing complex accounts and driving growth, just like they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Shortlister and ready to take on that high-impact portfolio.
We think you need these skills to ace Senior Account Manager – Strategic Accounts & Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in SaaS account management and any specific achievements in retention and expansion. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share examples of how you've built strong relationships and driven growth in previous positions. We love a good story!
Showcase Your Proactivity:In your application, emphasise your proactive approach to account management. We’re looking for someone who can navigate ambiguity and lead accounts forward, so share instances where you've taken the initiative to drive results.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Shortlister Solutions Limited
✨Know Your Portfolio
Before the interview, take the time to research and understand the types of accounts you’ll be managing. Familiarise yourself with Shortlister’s customer base and think about how you can add value to different sectors. This will show your proactive approach and readiness to take ownership.
✨Build Strong Relationships
During the interview, emphasise your ability to build relationships with stakeholders. Share specific examples of how you've successfully managed complex accounts in the past. Highlight your communication skills and how you’ve turned customer interactions into long-term partnerships.
✨Demonstrate Commercial Acumen
Be prepared to discuss your experience with retention and expansion strategies. Bring examples of how you’ve identified growth opportunities and driven adoption in previous roles. This will showcase your commercial mindset and ability to navigate ambiguity.
✨Show Your Curiosity
Express your interest in understanding how organisations operate and create value. Ask insightful questions about Shortlister’s approach to account management and how they measure success. This will demonstrate your genuine curiosity and commitment to being a trusted partner.
