Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and grow a diverse portfolio of 50-100 clients in a fast-paced SaaS environment.
- Company: Join Shortlister, a leading platform for video interviews and assessments.
- Benefits: Competitive salary, flexible working, and direct access to senior leadership.
- Why this job: Make a real impact by building meaningful client relationships and driving account growth.
- Qualifications: Experience in SaaS account management and a knack for nurturing customer relationships.
- Other info: Be part of a small, ambitious team with big goals in the EdTech space.
The predicted salary is between 30000 - 46000 £ per year.
Location: York, United Kingdom
Salary: £35,000 - £55,000 /year
Job Type: Full-time
Date Posted: January 16th, 2026
Join Our Team as an Account Manager at Shortlister
Hi, we’re Shortlister, the platform for video interviews, assessments, and ID verification. We help universities and employers run fair, rigorous selection processes while reducing time, cost, and risk. Trusted across the UK and beyond, our technology supports high-stakes admissions and recruitment decisions, where relationships, outcomes, and trust really matter.
We’re looking for an experienced Account Manager to take ownership of a diverse portfolio of customers, nurture long-term partnerships, and drive account growth as our clients mature and scale their use of Shortlister.
- Portfolio of 50–100 clients at varying stages of maturity
- Reports into the Commercial Director, with close collaboration across Product and Customer teams
This is a role for someone who enjoys autonomy, complexity, and building meaningful client relationships in a fast-moving SaaS environment.
What you’ll be doing:
- You’ll be responsible for the success, retention, and growth of a portfolio of 50–100 customers, spanning universities, employers, and partner organisations.
- Your focus is on understanding how each client uses Shortlister today, where they’re heading next, and how we can help them get more value from the platform over time.
- Your day-to-day will include:
- Owning and managing a portfolio of customers at different stages of maturity
- Building trusted, long-term relationships with key stakeholders across each account
- Proactively identifying opportunities to expand usage, adoption, and commercial value
- Running regular check-ins, reviews, and strategic conversations with clients
- Acting as the voice of the customer internally, feeding insight into product and commercial teams
- Supporting renewals and expansions with clear, value-led conversations
- Navigating ambiguity as customers evolve, priorities change, and new use cases emerge
- Keeping account plans, notes, and activity well-managed and up to date
This is not a reactive support role. You’ll be expected to anticipate needs, ask smart questions, and lead the relationship forward.
About you:
You’re comfortable operating in the unknown. You’re curious, proactive, and never satisfied with surface-level answers. You’ll thrive in this role if you:
- Have prior SaaS account management experience, managing and growing customer relationships
- Can demonstrate a track record of retaining and expanding accounts, not just servicing them
- Are confident managing a sizeable portfolio without losing attention to detail
- Enjoy building relationships with a wide range of stakeholders, from operational users to senior decision-makers
- Are relentlessly curious about how customers work and how products create value
- Are comfortable having commercial conversations and articulating ROI clearly
- Stay calm and effective when priorities shift or information is incomplete
- Communicate clearly and confidently, in writing, on calls, and on video
- Take ownership and follow through without needing close supervision
Experience in EdTech, HR tech, recruitment tech, or selling into universities is a bonus, but not essential.
We’re a small, ambitious team with a big mission: to make selection smarter, fairer, and more resilient.
You’ll get:
- Real ownership of meaningful customer relationships
- Direct access to senior leadership and influence over how we work with clients
- Exposure to product strategy through close customer feedback loops
- Flexible, UK-based working with autonomy and trust
- The chance to grow as the business and customer base scales
Senior Account Manager (Software) employer: Shortlister Solutions Limited
Contact Detail:
Shortlister Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager (Software)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want to see you demonstrate your understanding of their needs and how you can add value. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in managing and growing accounts clearly. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We believe it shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Account Manager (Software)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your SaaS account management experience and how you've successfully retained and expanded customer accounts in the past. We want to see how you can bring value to our team!
Showcase Your Curiosity: In your application, let us know about your curiosity and proactive approach. Share examples of how you've navigated ambiguity and built meaningful relationships with clients. We love candidates who are eager to dig deeper and understand their customers' needs!
Be Clear and Confident: When writing your application, communicate clearly and confidently. Use straightforward language to articulate your experiences and achievements. Remember, we appreciate candidates who can express their thoughts well, whether in writing or during interviews!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be seen by the right people, and you'll have a better chance of standing out. Plus, it shows you're keen on joining our ambitious team at Shortlister!
How to prepare for a job interview at Shortlister Solutions Limited
✨Know Your Clients
Before the interview, research Shortlister's client base and understand their needs. Familiarise yourself with how universities and employers use the platform, as this will help you demonstrate your ability to build meaningful relationships and drive account growth.
✨Showcase Your SaaS Experience
Be ready to discuss your previous SaaS account management roles. Highlight specific examples where you've successfully retained and expanded accounts, as well as how you've navigated complex client relationships. This will show that you can handle the diverse portfolio of clients you'll be managing.
✨Prepare for Commercial Conversations
Since the role involves having commercial discussions, practice articulating ROI and value propositions clearly. Think of scenarios where you've had to explain the benefits of a product or service to clients, as this will demonstrate your confidence in leading these conversations.
✨Embrace Curiosity and Proactivity
During the interview, convey your curiosity about how customers work and how products create value. Share examples of how you've proactively identified opportunities for clients in the past. This will align with the company's expectation for someone who anticipates needs and leads relationships forward.
