At a Glance
- Tasks: Manage a diverse portfolio of 50-100 accounts and drive customer growth.
- Company: Join Shortlister, a fast-growing platform for video interviews and assessments.
- Benefits: Competitive salary, flexible working, and direct access to leadership.
- Other info: Be part of a small, ambitious team with excellent career growth opportunities.
- Why this job: Make a real impact by building strong customer relationships and driving expansion.
- Qualifications: Experience in SaaS account management and a track record of retention.
The predicted salary is between 45000 - 65000 £ per year.
Location: York, United Kingdom
Salary: £45000 - £65000 /year
Job Type: Full-time
Date Posted: April 27th, 2026
Hi we’re Shortlister, a platform for video interviews, assessments, and identity verification. We help organisations run structured, high-quality selection processes while reducing time, cost, and risk. Our customers rely on us in high-stakes environments where outcomes, trust, and consistency matter.
We’re growing quickly and expanding into new areas, and we’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving both retention and meaningful expansion.
The Role
- Portfolio of 50–100 customers across different sectors and use cases
- Reporting to the Commercial Director
- Working cross-functionally with Product and Customer teams
This is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial growth.
What success looks like
- Strong renewal performance across your portfolio
- Expansion of accounts through increased adoption and new use cases
- Deep, multi-threaded stakeholder relationships
- Clear visibility of growth opportunities across your accounts
- Customers who see you as a trusted partner, not just a supplier
What you’ll be doing
You’ll own a diverse portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion.
Day-to-day, you will:
- Own and develop a portfolio of 50–100 accounts
- Build relationships with stakeholders across operational and strategic levels
- Identify and drive expansion opportunities across teams, use cases, or regions
- Lead structured check-ins and value-led conversations
- Manage renewals and commercial discussions with confidence
- Act as the voice of the customer internally
- Navigate ambiguity as customer priorities evolve
- Maintain clear account plans and pipeline visibility
This is not a reactive role. You’ll be expected to lead accounts forward and create momentum.
About you
You’re proactive, commercially minded, and comfortable operating without a fixed playbook.
You likely:
- Have experience in SaaS account management, owning and growing customer relationships
- Can demonstrate a track record of retention and expansion
- Are confident managing a sizeable portfolio without losing depth
- Build credibility with a wide range of stakeholders
- Are naturally curious about how organisations operate and create value
- Are comfortable leading commercial and ROI-driven conversations
- Stay effective when priorities shift or information is incomplete
- Communicate clearly and confidently
- Take ownership and follow through
Experience working across multiple sectors or use cases is beneficial.
We’re a small, ambitious team building technology used in high-trust, high-impact environments.
You’ll get:
- Ownership of meaningful customer relationships
- Direct access to leadership and influence over how we grow accounts
- Input into product direction through customer insight
- Flexible, UK-based working
- The opportunity to grow as the business scales
If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.
Senior Account Manager – Strategic Accounts & Growth employer: Shortlister Solutions Limited
At Shortlister, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values ownership and innovation. Located in York, our team enjoys flexible working arrangements and direct access to leadership, allowing for meaningful contributions and personal growth as we expand into new areas. Join us to build strong customer relationships in a supportive environment where your insights directly influence our product direction and business success.
Contact Details:
Shortlister Solutions Limited Recruitment Team
