At a Glance
- Tasks: Troubleshoot and support critical systems for financial services clients.
- Company: Join a growing fintech SaaS business with a focus on innovation.
- Benefits: Up to £45,000 salary, hybrid working, and enhanced pension scheme.
- Other info: Flexible working with occasional travel to Chester office.
- Why this job: Make a real impact in a dynamic tech environment while developing your skills.
- Qualifications: Experience in application support and knowledge of web applications and APIs.
The predicted salary is between 45000 - 45000 € per year.
ShortList Recruitment have an exciting opportunity for a Support Developer to join a growing fintech SaaS business that provides cloud-based technology solutions to the financial services sector. The company is continuing to invest heavily in its technology and operations teams as it scales its platform and client services capabilities.
As a Support Developer, you’ll play a key role in supporting and maintaining critical production systems and APIs used by financial services clients. The role is heavily focused on troubleshooting, technical investigations, client interaction and platform support, while also contributing to bug fixes, platform improvements and internal tooling enhancements.
Responsibilities:
- Investigate, troubleshoot and resolve production and integration issues across web applications and APIs.
- Act as a technical point of contact for clients, supporting investigations and resolving technical queries.
- Monitor application logs, alerts and operational tooling to identify root causes of issues.
- Contribute to bug fixing, platform improvements and operational support tooling.
- Collaborate with engineering, operations and external stakeholders to maintain platform stability and service quality.
- Support testing, deployments and ongoing maintenance activities across the platform.
Skills Experience:
- Previous experience in an Application Support, Technical Support Engineering or similar role.
- Experience supporting modern web applications, REST APIs and cloud-based platforms.
- Commercial experience with Node.js and relational databases such as MySQL.
- Exposure to React, Gatsby or similar front-end technologies.
- Experience investigating production issues, analysing logs and performing root cause analysis.
- Strong communication skills with the ability to work directly with technical and non-technical clients.
The Support Developer role is offering a salary of up to £45,000 plus excellent benefits including hybrid working, strong flexibility and an enhanced pension scheme. The role is predominantly remote with occasional travel to offices in Chester. It is commutable from Liverpool, Wirral, Runcorn, Warrington and North Wales.
If you are interested in the Support Developer role, APPLY NOW!
Support Developer employer: ShortList Recruitment Limited
Join a dynamic fintech SaaS business in Chester as a Support Developer, where you'll be part of a collaborative team dedicated to innovation and excellence in technology solutions for the financial services sector. Enjoy a flexible hybrid working environment, competitive salary, and robust benefits, all while having ample opportunities for professional growth and development in a supportive culture that values your contributions.
Contact Detail:
ShortList Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for a Support Developer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, work on personal projects or contribute to open-source initiatives that involve web applications and APIs. This will not only boost your skills but also give you something impressive to talk about in interviews.
✨Tip Number 3
Prepare for those technical interviews! Brush up on your troubleshooting techniques and be ready to discuss how you've resolved production issues in the past. Practising common technical questions can really help you stand out.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with Node.js, REST APIs, and client interaction – it’ll make a world of difference!
We think you need these skills to ace Support Developer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with application support and technical troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Developer position and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Technical Skills:Since we’re looking for someone with experience in Node.js, REST APIs, and cloud platforms, make sure to mention any relevant projects or experiences. We love seeing practical examples of your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our awesome team!
How to prepare for a job interview at ShortList Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Node.js, MySQL, and any front-end technologies like React or Gatsby. Be ready to discuss how you've used these in past roles, especially in troubleshooting and resolving issues.
✨Prepare for Client Interaction Scenarios
Since the role involves direct communication with clients, think of examples where you've successfully resolved technical queries. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical clients.
✨Showcase Your Problem-Solving Skills
Be prepared to walk through your approach to investigating production issues. Think of a specific instance where you identified a root cause and how you resolved it. This will demonstrate your analytical skills and ability to handle pressure.
✨Understand the Company’s Products
Research the fintech SaaS business and its cloud-based solutions. Familiarise yourself with their platform and any recent updates or challenges they might be facing. This shows your genuine interest in the company and helps you tailor your responses during the interview.
