At a Glance
- Tasks: Provide 1st & 2nd line IT support and manage service desk incidents.
- Company: Join a dynamic team in Chester with a focus on IT solutions.
- Benefits: Competitive salary of £30,000 and opportunities for growth.
- Other info: Flexible, hands-on environment with a positive team culture.
- Why this job: Be the go-to person for IT support and make a real difference.
- Qualifications: IT background or degree, strong communication skills, and customer service experience.
The predicted salary is between 30000 - 30000 € per year.
ShortList Recruitment has an opportunity for an IT Support Analyst to join our client based in Chester. The IT Support Analyst will be responsible for 1st & 2nd line support duties and will be a point of contact for all IT support across the business.
Day-to-Day Duties for the IT Support Analyst include but are not limited to:
- Updating the Service Desk to maintain a detailed record of all incidents, service requests and problems.
- Managing support calls to confirm all data is accurate and updated ensuring service level agreements are achieved.
- Ability to prioritize issues on a case-by-case basis.
- Creating and maintaining process documentation.
- General Hardware Support (Desktops, Laptops, Printers, Mobiles, Tablets).
- Providing application support.
- Maintaining user security across all systems.
- Office O365 Administration/support.
- Liaising with 3rd party suppliers.
Required Experience/Skills for the IT Support Analyst:
- A background in IT or Graduate in IT / Computer Science.
- Strong communication skills both written and verbal with proven success in a customer service-led environment.
- Minimum of 2 years’ experience in a similar role.
- Experience working in an ITIL based Service Desk.
- Competency with Microsoft Office applications particularly Office O365, including O365 administration.
- Experience with cloud technologies, AWS and Azure is beneficial.
- Excellent understanding of Windows 10.
- Working in an Agile Cloud environment.
- A positive outlook and a 'can do attitude'.
- A flexible, hands-on team player who is keen to learn and progress.
The role is based in Chester and is commutable from Chester, Wirral, North Wales, and Liverpool. If you think you could be the right candidate for this role, then APPLY NOW.
IT Support Analyst in Chester employer: ShortList Recruitment Limited
Join a dynamic team as an IT Support Analyst in Chester, where we prioritise employee growth and development in a supportive work culture. Our company offers competitive salaries, comprehensive benefits, and a collaborative environment that encourages innovation and learning, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
ShortList Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention your skills in managing support calls and maintaining documentation.
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to showcase your written and verbal skills. Consider including examples of how you've successfully interacted with customers or resolved issues.
Highlight Relevant Experience:Be sure to emphasise any relevant experience you have, especially in ITIL-based Service Desks or with Microsoft Office O365. This will help us see that you’re a great fit for the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at ShortList Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10 and Office O365. Be ready to discuss your experience with hardware support and any cloud technologies like AWS or Azure. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Think of examples where you've successfully resolved issues for users. Highlighting your strong communication skills will demonstrate that you can handle support calls and liaise with third-party suppliers effectively.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss how you prioritise issues and manage multiple support requests. Use specific examples from your past experience to illustrate your approach to problem-solving. This will help the interviewers see your analytical skills in action.
✨Emphasise Your Team Player Attitude
This role requires a flexible, hands-on approach, so be sure to convey your willingness to collaborate and learn. Share instances where you've worked well in a team or taken the initiative to help others. A positive attitude can go a long way in making a great impression!
