At a Glance
- Tasks: Support the team with admin duties and develop your skills in a friendly environment.
- Company: Well-established independent garage with a supportive culture.
- Benefits: Gain valuable experience, complete a qualification, and enjoy career progression opportunities.
- Other info: Work Monday to Friday, 8am-5:30pm, for 1 year and 3 months.
- Why this job: Kickstart your career in customer service while learning from experienced professionals.
- Qualifications: GCSEs in English and Maths (grades 4-9) preferred.
The predicted salary is between 29700 - 36300 £ per year.
Introduction
The apprentice will work closely with the Lead Administrator and other stakeholders on the administrative support across business functions within the organisation.
If you are looking for variety and working alongside friendly busy teams with a view to developing a career within this sector, this could be the ideal apprenticeship for you
About the Employer
Well established independent garage carrying out MOT Service and repair.
- What You\'ll Do
- Continuous mentoring and shadowing with experienced staff/colleagues.
Opportunity to use your own initiative and develop your administration skills.
Complete the Business Administrator qualification/standard level 3.
General admin duties Supporting various colleagues within the team Update databases and spreadsheets accordingly Check emails and respond as necessary
Training Outcome
Internal progression to other support departments.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Desired - GCSE - English - 4-9
- Desired - GCSE - Maths - 4-9
- Course Information
Course
Customer service specialist (level 3)
Level
Route
Sales, marketing and procurement
Apprenticeship Level
- Advanced
- Working Arrangements
Working Week
Monday to Friday 8am-5:30pm
Expected Duration
1 Year 3 Months
Training Provider
- BROOKLANDS COLLEGE
- #J-18808-Ljbffr
Customer Service Apprentice in Godalming employer: Shortfield Garage
As a well-established independent garage, we pride ourselves on fostering a supportive and friendly work environment where apprentices can thrive. With continuous mentoring from experienced staff and opportunities for internal progression, this role not only offers valuable administrative experience but also paves the way for a rewarding career in the automotive sector. Join us to develop your skills in a dynamic team that values initiative and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Godalming
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Shortfield Garage.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Shortfield Garage. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice in Godalming
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Shortfield Garage.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Shortfield Garage and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Shortfield Garage
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Shortfield Garage. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Shortfield Garage will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
