At a Glance
- Tasks: Coordinate service activities and manage parts availability in a busy service department.
- Company: Established heavy plant company known for high-quality aftersales support.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in the construction equipment industry.
- Qualifications: Experience in service coordination and strong customer service skills required.
Job location: Dudley
Salary: £30,000 - £35,000
Hours per week: 40 (Monday - Friday, 8:00am - 5:00pm)
Duration: Permanent
Start date: Immediate
Client Summary: A well-established and growing heavy plant company specialising in the supply, servicing, repair and maintenance of a wide range of heavy plant and construction equipment. Supporting customers across multiple sectors, they pride themselves on delivering high-quality aftersales support and are looking to recruit a Parts & Service Co-ordinator to join their busy operations team.
Position Summary: An exciting opportunity for an organised and proactive Parts & Service Co-ordinator to support the day-to-day running of a busy service department. Acting as the central point of communication between customers, engineers and suppliers, you will coordinate service activities, manage parts availability and ensure repairs and maintenance work are delivered efficiently. This is an ideal role for someone with previous experience in a service, parts or engineering environment who enjoys working in a fast-paced, customer-focused position.
Key Duties:
- Coordinate workshop and field service activities to ensure efficient scheduling of engineers
- Manage customer enquiries relating to servicing, repairs and parts requirements
- Raise job cards, quotations, purchase orders and invoices accurately
- Source and order parts from suppliers, ensuring availability for planned work
- Liaise with customers, engineers and suppliers to provide updates on repairs and service progress
- Monitor outstanding jobs and ensure work is completed within agreed timescales
- Maintain accurate service records, parts information and customer documentation
- Assist with stock control, inventory management and parts replenishment
- Process warranty claims and associated documentation where required
- Support the Service Manager with daily administration and operational reporting
- Identify opportunities to promote parts and aftersales services whilst maintaining excellent customer service standards
Person Profile/Experience:
- Previous experience within a Parts Co-ordinator, Service Co-ordinator, Service Administrator or similar role
- Experience within heavy plant, construction equipment, agricultural machinery, commercial vehicles or a similar engineering environment would be advantageous
- Excellent organisational skills with the ability to manage multiple priorities
- Strong customer service and communication skills
- Good IT skills, including Microsoft Office and service management systems
- Mechanical awareness and an understanding of engineering environments would be beneficial
- Able to work effectively under pressure while maintaining attention to detail
- Positive, flexible and proactive approach with excellent team-working skills
Qualifications:
- Full UK Driving License
- Relevant experience within a service, parts or engineering environment
- Competent using Microsoft Office and service management systems
- IBCOS Gold experience (desirable)
Contact Information: James Bell
Parts and Service Coordinator in Dudley employer: Shorterm Group
As a leading Rail Manufacturing company in Derbyshire, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Graduate Engineer programme offers a structured pathway with diverse placements, ensuring ample opportunities for professional growth and hands-on experience across various engineering disciplines. With a commitment to employee development and a supportive environment, we provide a rewarding career journey for aspiring engineers looking to make a meaningful impact in the rail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts and Service Coordinator in Dudley
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Shorterm Group, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Parts and Service Coordinator in Dudley
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Shorterm Group specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Shorterm Group
✨Know Your Manufacturing Processes
Before you walk into the interview with Shorterm Group, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Shorterm Group value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
