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- Tasks: Manage customer orders from sale to delivery, ensuring accuracy and timely processing.
- Company: Join a dynamic team focused on delivering excellent service and efficiency.
- Benefits: Enjoy a competitive salary, benefits, and the option to work from home one day a week.
- Why this job: Be part of a supportive culture where your organizational skills make a real impact.
- Qualifications: Experience with suppliers and strong communication skills are essential.
- Other info: This role is based in Thatcham, with an ASAP start date.
The predicted salary is between 25000 - 30000 £ per year.
Delivery Coordinator/Customer Orders Coordinator Salary: £25,000 – £30,000 basic + Benefits Thatcham, On site 5x a week (option to have 1 day WFH) Start Date: ASAP Job Purpose: My client are looking for an organized and customer-focused individual to join their team as a Deliveries Coordinator. In this role, you will manage customer orders from the point of sale to delivery, ensuring seamless communication with customers and maximizing delivery efficiency. You will play a key part in providing excellent service to their clients, maintaining detailed records, and handling sensitive situations with empathy and professionalism. Key Responsibilities: – Oversee customer orders from the point of sale to delivery, ensuring accuracy and timely processing. – Accurately input and update customer order details into the CRM system. – Maintain daily contact with the Government back leasing scheme and Motability to manage relevant customer orders. – Produce daily documents for DVLA vehicle taxing, customer correspondence, and other relevant paperwork using Excel and the in-house CRM system. – Prepare delivery packs and handle vehicle invoicing for customers. – Address inquiries from both retail and business customers, offering excellent service at all times. Key Skills & Competencies: – Prior experience liaising with Suppliers, Manufacturers or dealers – Excellent Communication & Organizational Skills – Proficiency in IT (Office Package) & Database Uses – Previous experience in a customer service or administrative role. – Comfortable with phone-based communication
Deliveries Coordinator employer: Shorterm Group
Contact Detail:
Shorterm Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deliveries Coordinator
✨Tip Number 1
Familiarize yourself with CRM systems and Excel, as these are crucial for managing customer orders and documentation. Consider taking a quick online course or tutorial to brush up on your skills before applying.
✨Tip Number 2
Highlight any previous experience you have in customer service or order management. Be ready to discuss specific examples of how you've handled customer inquiries or resolved issues efficiently.
✨Tip Number 3
Research the company’s delivery processes and customer service philosophy. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare to demonstrate your organizational skills by discussing how you prioritize tasks and manage time effectively. Think of scenarios where you successfully juggled multiple responsibilities.
We think you need these skills to ace Deliveries Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Deliveries Coordinator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in customer service, order management, or working with CRM systems. Use specific examples to demonstrate your organizational skills and ability to handle inquiries professionally.
Showcase Communication Skills: Since excellent communication is a key competency for this role, make sure to highlight your communication skills in your application. Mention any relevant experiences where you successfully managed customer relationships or resolved issues.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the Deliveries Coordinator position. Explain why you are a good fit for the role and how your skills align with the company's needs.
How to prepare for a job interview at Shorterm Group
✨Show Your Organizational Skills
As a Deliveries Coordinator, being organized is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the responsibilities of the role.
✨Highlight Your Customer Service Experience
Since the role involves direct communication with customers, be ready to discuss your previous customer service roles. Share specific instances where you resolved issues or provided exceptional service, showcasing your empathy and professionalism.
✨Familiarize Yourself with CRM Systems
The job requires proficiency in CRM systems. If you have experience with any specific systems, mention them during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a delayed delivery or dealing with an upset customer. Think through your responses in advance to show your problem-solving skills and ability to remain calm under pressure.
