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- Tasks: Manage airline and MRO customer accounts across EMEA, ensuring top-notch service and satisfaction.
- Company: Dynamic aerospace company with a focus on customer relationships.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the key contact for exciting projects in the aviation industry and make a real impact.
- Qualifications: Experience in customer relationship management and strong communication skills required.
- Other info: Join a supportive team with opportunities for travel and career advancement.
The predicted salary is between 40000 - 50000 £ per year.
Contract Duration: 12 months
Hours: 37 hours a week, offering Hybrid
Location: Cheltenham
Role Overview
The successful candidate will manage a portfolio of airline and/or maintenance, repair and overhaul (MRO) customer accounts across the EMEA region. The role acts as a key point of contact for spare parts order management and overall customer relationship management, ensuring high levels of customer satisfaction across multiple product divisions including landing gear, wheels and brakes, and braking, steering and monitoring systems.
Key Responsibilities
- Manage a portfolio of airline and/or MRO customer accounts within the EMEA region and act as the primary contact for spare parts order management activities.
- Maintain and develop strong customer relationships, ensuring a high level of service and satisfaction.
- Coordinate with internal departments such as logistics, credit management, warehouse operations and supply chain teams to support spare parts management and resolve customer issues.
- Work closely with customer support teams to support preparation and delivery of customer account reviews.
- Proactively manage critical spare parts demand through order book monitoring, delivery planning, logistics coordination and risk analysis.
- Oversee demand management activities including delivery planning, order confirmation, and ERP system updates where required following customer collaboration.
- Support continuous improvement of the ordering process by collaborating with internal teams responsible for tools and operational processes.
- Manage Aircraft on Ground (AOG) requests on a daily basis, supporting urgent customer needs including quotations, order entry and expedited deliveries.
- Participate in a rotating schedule supporting the global out-of-hours AOG desk, including occasional weekend day shifts.
- Travel to customer locations within the EMEA region when required as part of planned account engagement.
- Encourage customers to utilise available digital support tools and online service portals.
Experience and Skills
- Proven experience managing customer relationships or key accounts.
- Strong customer-focused mindset with a commitment to service excellence.
- Ability to work effectively both independently and as part of a team.
- Experience using enterprise systems such as SAP, Microsoft Dynamics, CRM platforms, Microsoft Office and SharePoint, or similar software.
- Strong communication skills, including verbal, written and presentation abilities.
- Flexible approach to supporting out-of-hours operational requirements and urgent customer requests.
If suitable please apply or contact Natasha on (url removed) for more information.
Key Account Manager EMAE in Cheltenham employer: Shorterm Group
Contact Detail:
Shorterm Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager EMAE in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the airline and MRO sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience managing customer relationships and key accounts. This will give you an edge during interviews.
✨Tip Number 3
Be proactive! Research the companies you're interested in and tailor your approach. Mention specific challenges they face and how you can help solve them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Key Account Manager EMAE in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing customer relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your customer-focused mindset and ability to manage accounts effectively.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Shorterm Group
✨Know Your Accounts
Before the interview, research the airline and MRO accounts you might be managing. Understand their needs and challenges in the EMEA region. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Customer Focus
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your commitment to service excellence and how you've resolved issues or improved satisfaction. This is key for a role that revolves around customer management.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of enterprise systems like SAP and Microsoft Dynamics. Be ready to discuss how you've used these tools in previous roles to manage orders and customer data effectively. This shows you're technically savvy and can adapt quickly.
✨Demonstrate Flexibility and Teamwork
Be prepared to talk about times when you've worked independently and as part of a team. Given the hybrid nature of the role and the need for out-of-hours support, showing that you can adapt to different working conditions will set you apart.