Aftersales Support Coordinator

Department: Aftersales: Warranty/Repairs Job Title: Aftersales Support Coordinator Salary: £27,000 – £35,000 depending on experience Reporting to: Product Support Manager Working Hours: 39 hours per week: Monday – Thursday 8.30am – 5.00pm, Friday 8.30am to 4.00pm. Flexi time options are available on discussion. You will be expected on occasion to work later in the evening or weekends as business needs require. Responsibilities Include: Your day-to-day responsibilities will revolve around the management of aftersales customer accounts and providing them updates. Communication and attention to detail are key within this role with communication to both internal and external customers alongside maintaining our custom-built intranet system. Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all times To ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost Reports To monitor supplier and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are met To monitor and control Warranty and Repair costs in line with departmental budgets To keep up to date with relevant technical product information and industry regulations Personal Attributes Experience in an Aftersales/Service department – essential Experienced working in a repair/workshop environment – desirable Experience within a planning role – desirable Excellent communication skills both written and verbal – essential Process-driven, methodical approach to tasks Good Business acumen, with the ability to produce and understand Finance and Management Reporting Competence with IT programs such as Microsoft Excel, Word, PowerPoint Employee Benefits: · 39 hour week, flexible start and finish times with early finish on Fridays · 25 days holiday plus bank holidays · Holiday Purchase Scheme · Employee Assistance Programme · Contributory pension scheme · Referral Program · Subsidised onsite canteen with regular free offers · On-site parking with electric/plug-in charging points · Use of company vehicles where possible for work-related travel · Death in service benefit