Job Description
Shortbread House is looking for an Administrator to join its small, family-run business.
The ideal candidate will be bright, articulate, and highly organised, with excellent written English for professional email communication and strong numeracy skills. Accuracy and attention to detail are essential, along with a confident telephone manner and excellent IT skills.
The successful applicant will enjoy working as part of a small team, be comfortable taking on a variety of responsibilities, and thrive in a busy, open-plan office environment.
Experience updating websites and managing products on Amazon would be advantageous, so candidates with strong IT and online marketing skills are particularly encouraged to apply.
A conscientious, reliable, and proactive approach to work is essential.
Deadline for applications is 14th July 2026 - please contact us if you are unable to apply on s1jobs.
Responsibilities:
- To assist with the day-to-day general administrative duties
- Answering the telephone and taking customer orders
- Ensuring all orders are accurately entered into the system and managed through to fulfilment
- Preparing invoices and customer documents for orders
- Booking couriers and pallet collections
- Replying to emails within a shared mailbox, managing enquiries from potential new customers and suppliers
- Updating and managing the Shortbread House of Edinburgh websites and online shop
- Managing and building sales through Amazon
Qualifications/experience:
- Proven experience in an administrative role
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent written and verbal communication skills
- Proficient in using computer software programs such as Microsoft Office Suite (Word, Excel, PowerPoint)
- Some previous experience on Sage would be an advantage
- Ability to learn new software programs quickly
- Attention to detail and accuracy in completing tasks
- Ability to maintain confidentiality of sensitive information
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management to meet the ongoing needs of the organization.
The role is full time (37.5 hrs per week), Monday to Friday 9am to 5pm.
Salary subject to prior experience.
Work Location: 25 Tennant Street, EH6 5NA
The Shortbread House of Edinburgh is an equal opportunity employer committed to diversity and inclusion in the workplace.
Administrator employer: Shortbread House of Edinburgh Ltd
Shortbread House is an excellent employer that values its employees as part of a close-knit, family-run business. With a supportive work culture and opportunities for personal growth, team members can thrive in a dynamic environment while enjoying the benefits of working in a vibrant Edinburgh location. The company fosters a collaborative atmosphere where every contribution is appreciated, making it a rewarding place to build a career.
Contact Details:
Shortbread House of Edinburgh Ltd Recruitment Team
