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- Tasks: Lead a dynamic bookings team and manage short-let reservations across multiple platforms.
- Company: Join Short Let Space, Oxford's leading short let rental agency with a vibrant team spirit.
- Benefits: Enjoy a competitive salary, hybrid working, and performance-based bonuses.
- Why this job: Make a real impact in hospitality while maximising guest satisfaction and revenue.
- Qualifications: Experience in short-let accommodation and team leadership is essential.
- Other info: Be part of a growing team with excellent career development opportunities.
The predicted salary is between 25000 - 28000 £ per year.
Take your career to the next level. Short Let Space is the leading Oxford based short let rental agency with over 150 homes across Oxfordshire. We are a small but highly dynamic company with a great team spirit. Our base is a small office in Woodstock, near to Blenheim Palace. We have a local team and a hybrid team in several different countries.
We are seeking a Booking Team Leader to join our team on a full-time basis. This role offers hybrid working with 80% office and 20% home, with a combination of office-based and home-working days. The role is ideal for someone with a background in short-let accommodation or hospitality who enjoys leading a team, managing bookings across multiple channels, and delivering an excellent guest experience while maximising occupancy and revenue.
This role is responsible for managing day-to-day booking operations across multiple platforms, maximising occupancy and revenue, ensuring accuracy of reservations, and acting as a key link between guests, property owners and internal operational teams. The Booking Team Leader will also support process improvement, performance reporting and team development in a fast-paced, guest-focused environment.
Key responsibilities:- Leading and supporting the bookings team
- Managing enquiries and reservations across OTAs and direct channels.
- Overseeing availability, pricing and booking performance.
- Handling escalated guest queries and ensuring a smooth booking journey.
- Experience in short-let accommodation, hospitality or reservations
- Previous team leadership or supervisory experience
- Strong communication and organisational skills
- Familiarity with Airbnb, Booking.com and dynamic pricing tools
- Full-time role with hybrid working (office & home).
- Competitive salary £25-£28,000 with performance based benefits on top.
- Opportunity to join a growing and professional team.
- Bookings & Reservations Management
- Oversee all bookings across OTAs and direct channels, including Airbnb, Booking.com and corporate bookings
- Ensure enquiries are responded to promptly and professionally to maximise conversion
- Manage availability, pricing rules, minimum stays and restrictions in line with company strategy
- Ensure all reservations are accurately recorded and maintained within the Property Management System (PMS)
- Monitor cancellations, amendments and voids, taking proactive steps to reduce revenue loss
- Support revenue optimisation through effective use of pricing strategies and booking controls
- Work with management to review occupancy, ADR and booking trends
- Identify opportunities to increase direct bookings and length-of-stay performance
- Ensure correct application of discounts, promotions and negotiated rates
- Lead, motivate and support the bookings team on a daily basis
- Manage onboarding, training and ongoing development of team members
- Allocate workloads and ensure adequate coverage during busy periods
- Monitor individual and team performance, providing feedback and support
- Act as the first point of escalation for complex bookings or guest issues
- Ensure a consistently high standard of guest communication from enquiry to check-in
- Handle escalated guest queries, complaints and special requests in a professional and solutions-focused manner
- Ensure accurate transmission of booking details, arrival information and special requirements
- Support the wider business in maintaining strong guest reviews and platform ratings
- Support communication with property owners regarding bookings, availability and performance
- Ensure owner requirements and restrictions are accurately reflected in booking systems
- Assist with performance reporting and insights where required
- Ensure best-practice use of the PMS and channel management systems
- Support process improvements within the bookings function
- Ensure bookings are compliant with internal procedures and platform requirements
- Assist with reporting and audits as required
- Work closely with housekeeping, maintenance and property management teams to ensure smooth guest stays
- Communicate booking changes, special requests and operational requirements clearly and in a timely manner
- Proven experience in short-let accommodation, serviced apartments, hospitality or reservations
- Previous experience leading or supervising a bookings or reservations team
- Strong organisational skills with excellent attention to detail
- Confident and professional written and verbal communication
- Experience working with OTAs and booking platforms
- Ability to work effectively in a fast-paced, multi-property environment
- Experience using SuperControl Property Management System
- Familiarity with dynamic pricing tools (e.g. PriceLabs or similar)
- Revenue management or sales-driven experience
- Knowledge of short-let operational and compliance considerations in the UK
- Professional, calm and solutions-focused
- Commercially minded with a guest-first approach
- Confident decision-maker and team leader
- Highly organised with the ability to manage competing priorities
Booking Team Leader – Short-Let Accommodation in Oxford employer: Short Let Space
Contact Detail:
Short Let Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Team Leader – Short-Let Accommodation in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the short-let accommodation and hospitality sectors. Attend local events or join online groups where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, especially in managing bookings and guest experiences. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your previous experience in leading teams and managing bookings. Use specific examples to highlight how you've improved processes or enhanced guest satisfaction in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team at Short Let Space. We can't wait to see what you bring to the table!
We think you need these skills to ace Booking Team Leader – Short-Let Accommodation in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in short-let accommodation or hospitality, and any leadership roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your experience aligns with our needs. Be sure to mention your familiarity with platforms like Airbnb and Booking.com, as well as your approach to guest experience.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your written skills. Keep it professional yet friendly, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team at Short Let Space!
How to prepare for a job interview at Short Let Space
✨Know Your Stuff
Make sure you brush up on your knowledge of short-let accommodation and hospitality. Familiarise yourself with platforms like Airbnb and Booking.com, as well as dynamic pricing tools. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of your previous leadership experiences. Think about times when you've motivated a team or handled difficult situations. This will demonstrate your capability to manage and inspire others.
✨Prepare for Guest Scenarios
Expect questions about how you would handle guest queries or complaints. Prepare some scenarios where you successfully resolved issues in the past. This will highlight your problem-solving skills and your commitment to delivering an excellent guest experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how they measure success in the bookings team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
