At a Glance
- Tasks: Manage customer and supplier communications, ensuring effective support for the Aftermarket business.
- Company: Join Boeing, a leader in innovation and collaboration for a better world.
- Benefits: Competitive salary, flexible schedules, generous holidays, and professional development opportunities.
- Other info: Dynamic role with opportunities for career advancement and process improvement.
- Why this job: Make a real impact in aerospace while enjoying a supportive and inclusive work environment.
- Qualifications: Degree in Engineering or Business with relevant experience in Customer Services or Supply Chain.
The predicted salary is between 51300 - 51300 £ per year.
At Boeing, we innovate and collaborate to make the world a better place. We are committed to fostering an environment for every teammate that is welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Short Brothers, a Boeing Company, we do work that matters and we do it together. Our teams design, build and support advanced aerostructures, space and defence solutions, with safety, quality and trust at the heart of everything we do. People are respected, ideas are listened to, and good work is recognised. We offer real career paths, flexibility where possible, and the opportunity to work on innovative projects that keep aircraft flying and help shape what comes next.
These opportunities, based at our Belfast site, offer:
- 36 hour working week (half day Friday)
- Generous holidays
- Range of flexible schedules
- Defined Contribution Pension Scheme
- Death in service payment
- Company occupational sick scheme
- On site Occupational Health Department
- Employee Assistance Program
- Professional development and growth
- Coaching and mentoring
- Opportunity for advancement
- Free car parking
- Enhanced maternity pay
PURPOSE OF THE JOB
To manage communication interfaces with customers and suppliers in relation to the Aftermarket business, ensuring effective and efficient support to new and existing customer base. The jobholder is responsible for providing timely and effective communications to aid customer communication. You will be responsible for supply chain activities, performance, process alignment, and best practices implementation. To provide effective visibility in relation to schedule and revenue for overall customer demand.
PRINCIPAL ACCOUNTABILITIES
- Manage all supplier interfaces for all Customer Services activities relating to the Aftermarket business.
- Responsible for the management of a team of up to 15 people to ensure parts availability.
- Develop Supply Chain strategies to support business objectives of the Aftermarket department.
- Ensure clearly defined KPIs are identified for each process.
- Ensure that effective corrective action plans are developed and rigorously monitored to deal with recurring supply issues.
- Ensure suppliers have the right capacity to deliver spare parts on top of production.
- Maintain suppliers' spares pricing defined and agreements in place.
- Monitor and control Supply Chain cost and efficiency by meeting purchase commitments, monthly supplier reports and monthly forecasting.
- Manage material availability on time for planned and unplanned events by adapting forecasting based on supplier performance, ensuring all SAP parameters are updated accordingly, deploying SAP to the highest level of automation (in terms of forecasting and purchasing).
- Be responsible for data consistency into SAP.
- Responsible for the development of the external supply base focusing on cost reduction, schedule, and quality adherence.
- To be flexible and capable to carry out the management of all functions within the Customer Services management team.
- Foster process improvement and cost saving initiatives within the department.
CANDIDATE REQUIREMENTS
It is the responsibility of the applicant to ensure that sufficient detail is provided on the application form to demonstrate how the applicant meets essential job criteria, as this alone will be used for vetting purposes. Candidates must:
- Possess a BSc/BEng or Business Degree together with 5 years relevant Customer Services or Supply Chain experience OR possess an Engineering or Business related HNC together with 8 years relevant Customer Services or Supply Chain experience.
- Possess excellent communication and interpersonal skills.
- Have a strong knowledge of SAP supply chain, inventory and purchasing modules.
The hours worked vary with customers in different time zones and urgent requirements will require flexibility and anti-social hours being worked.
Applications must be completed and submitted by 4:00pm Wednesday 17th June 2026. Please Note: To ensure readiness for interview, applicants should start preparing once their application is submitted. Application Forms must be completed and submitted by the deadline.
We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce.
Customer Services Coordinator Manager in Newtownabbey employer: Short Brothers a Boeing Company
At Boeing, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work environment that prioritises professional growth and employee well-being. Based in Belfast, our Customer Services Coordinator Manager role provides a unique opportunity to engage in meaningful projects within the aerospace sector, supported by generous benefits such as flexible working hours, a defined contribution pension scheme, and comprehensive professional development programmes. Join us to be part of a team that values respect, innovation, and the pursuit of excellence.
Contact Details:
Short Brothers a Boeing Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator Manager in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boeing, especially in the Customer Services department. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Boeing's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture. Let’s impress them with our knowledge!
✨Tip Number 3
Practice common interview questions related to supply chain management and customer service. We can even do mock interviews with friends to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the team at Boeing.
We think you need these skills to ace Customer Services Coordinator Manager in Newtownabbey
Some tips for your application 🫡
Show Us Your Experience:Make sure to highlight your relevant experience in customer services or supply chain management. We want to see how your background aligns with the role, so don’t hold back on those details!
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, just like you’ll need in this role!
Tailor Your Application:Take a moment to tailor your application to the specific job description. Mention how your skills and experiences can contribute to our team at Boeing, especially in managing supplier interfaces and customer communications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Short Brothers a Boeing Company
✨Know Your Stuff
Make sure you brush up on your knowledge of supply chain management and customer service principles. Familiarise yourself with Boeing's Aftermarket business and how it operates. Being able to discuss specific strategies or challenges in the industry will show that you're genuinely interested and well-prepared.
✨Showcase Your Communication Skills
Since this role involves managing communication interfaces, be ready to demonstrate your excellent communication and interpersonal skills. Prepare examples from your past experiences where you effectively communicated with customers or suppliers, especially in challenging situations.
✨Get Familiar with SAP
As a Customer Services Coordinator Manager, you'll need a strong grasp of SAP supply chain, inventory, and purchasing modules. If you have experience with these systems, be prepared to discuss how you've used them to improve efficiency or solve problems in previous roles.
✨Be Ready for Flexibility
This position may require working outside of standard hours due to customer needs. Be honest about your availability and willingness to adapt. You might want to share any past experiences where you successfully managed flexible working hours or urgent requirements.
