Company Description
Shorefield Holidays Ltd is a family-owned business that has been welcoming guests to its holiday parks since 1958. The company operates eight locations along the South Coast of the UK, all set in attractive and sought-after areas. Shorefield offers a range of high-quality accommodation, including fully equipped chalets, modern caravans, luxury lodges, and touring and camping pitches. Its Dorset and New Forest parks feature extensive leisure facilities, varied activities, and a broad selection of restaurants, bars, and retail outlets, creating a vibrant and enjoyable environment for guests and team members.
Role Description
The Operations Manager is a full-time, on-site role based in Lymington, overseeing the day-to-day running of holiday park operations to ensure an excellent guest experience. This includes managing accommodation standards, coordinating housekeeping and maintenance schedules, and monitoring the performance of leisure facilities, food and beverage outlets, and retail units. The role involves leading and supporting teams, planning staffing levels, managing budgets, and reviewing operational processes to maintain safety, compliance, and efficiency. The Operations Manager will work closely with senior leadership to implement business plans, respond to guest feedback, and drive continuous improvement across the park.
Qualifications
- Experience in operations management or a similar role in hospitality, leisure, or tourism, with strong skills in planning, coordinating, and optimizing daily activities.
- Proven leadership and team management abilities, including staff supervision, performance coaching, and fostering a positive, inclusive work culture.
- Strong customer service and communication skills, with the ability to handle guest queries, resolve issues, and collaborate effectively with colleagues at all levels.
- Competence in budgeting, basic financial analysis, and resource allocation to support cost-effective and efficient operations.
- Sound understanding of health and safety, compliance, and risk management practices relevant to hospitality and holiday parks.
- Ability to work on-site, adapt to seasonal operational demands, and maintain a hands-on presence across the park.
- Proficiency with standard office software and operational systems; experience with property or park management software is an advantage.
- Relevant qualification in hospitality management, business administration, or a related field, or equivalent professional experience.
