At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our customers.
- Company: Join Grind, a vibrant hospitality brand thriving in London.
- Benefits: Enjoy 50% off food and drinks, retail discounts, and social events.
- Other info: Grind values diversity and inclusivity, welcoming all applicants.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: 1 year of experience in a customer-focused role and a passion for hospitality.
The predicted salary is between 22000 - 26000 € per year.
Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.
We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere in Grind is fast-paced and vibrant, with a strong emphasis on quality service. As a GRIND floor staff member, you will be quick on your feet, confident in delivering our GRIND steps of service and never mind getting your hands dirty!
To be eligible for this position, you will need to have 1 year of experience working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver 5 star customer service.
Role Responsibilities:- Provide a memorable experience for any and every customer that visits
- Maintain a positive and friendly approach to colleagues and customers
- Possess full understanding of GRIND Steps of Service
- Deliver exemplary service in line with our Steps of Service procedures
- Adhere to company values and rules of professional conduct
- Wear full and correct uniform always
- Undertake regular training programs
- Work to support a busy team and contribute to team-driven results
- Ability to work well under pressure and use initiative
- Possess strong communication skills to enable effective dialogue with colleagues and customers
- Ability to problem solve and escalate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Strong time-management and prioritisation skills
- Crew Card Membership - 50% off all Food & Beverage at every Grind location.
- Retail discount on Grind at Home products
- Up to £300 referral bonus
- Invitation to our Social Events
- Access to Wellness Scheme
If this gets you going we would love to hear from you, please submit a copy of your CV alongside your application. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
We'll see you at the Grind!
Floor Staff in London employer: Shoreditch Grind
Grind is an exceptional employer in the heart of London, offering a vibrant and fast-paced work environment where passionate individuals can thrive in the hospitality industry. With a strong emphasis on quality service, employees benefit from comprehensive training, opportunities for career progression, and unique perks such as a Crew Card Membership for discounts at all Grind locations. Join a diverse team that values inclusivity and celebrates hard work while enjoying social events and wellness initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff in London
✨Tip Number 1
Get to know the Grind vibe! Before you even step into an interview, spend some time in their cafés. Feel the atmosphere, chat with the staff, and soak up the service style. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your GRIND steps of service! Familiarise yourself with what makes their customer experience special. When you can confidently discuss how you’d deliver that 5-star service, you’ll stand out as a candidate who gets it.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on social media. Ask them about their experiences and any tips they might have for landing a role at Grind. Plus, a referral could give you a leg up in the application process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to tailor your CV to highlight your relevant experience and skills that align with the fast-paced, vibrant environment at Grind.
We think you need these skills to ace Floor Staff in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the hospitality industry! In your application, mention why you love working in this fast-paced environment and how you connect with our vibe at Grind.
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in customer service roles. We want to see how you've delivered 5-star service in the past, so be specific about your achievements!
Be Yourself:We’re all about authenticity at Grind. Don’t be afraid to let your personality shine through in your application. Share a bit about yourself and what makes you a great fit for our team!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Shoreditch Grind
✨Know the Grind Steps of Service
Before your interview, make sure you understand the GRIND Steps of Service inside out. This will show that you're not just interested in the job, but that you’re ready to deliver the top-notch service they expect. Practise how you would apply these steps in real scenarios.
✨Show Your Passion for Hospitality
During the interview, let your enthusiasm for the hospitality industry shine through. Share specific experiences where you went above and beyond for customers. This will demonstrate your commitment to providing a memorable experience, which is key for a role at Grind.
✨Prepare for Fast-Paced Scenarios
Grind thrives in a vibrant, fast-paced environment, so be ready to discuss how you handle pressure. Think of examples from your past roles where you successfully managed busy shifts or tricky situations. This will highlight your ability to stay calm and effective under pressure.
✨Dress the Part
First impressions matter! Make sure you arrive in smart attire that reflects the Grind brand. Even if it’s not the full uniform, looking polished shows that you respect the company and are serious about the role. Plus, it sets a positive tone for the interview!
