At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our customers.
- Company: Join Grind, a vibrant hospitality brand thriving in London.
- Benefits: Enjoy 50% off food and drinks, referral bonuses, and wellness perks.
- Other info: Diverse and inclusive workplace with exciting social events.
- Why this job: Be part of a fast-paced team and grow your career in hospitality.
- Qualifications: 1 year of experience in a customer-focused environment and a passion for service.
The predicted salary is between 22000 - 26000 € per year.
Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack. We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere in Grind is fast‑paced and vibrant, with strong emphasis on quality service.
As a GRIND floor staff member, you will be quick on your feet, confident in delivering our GRIND steps of service and never mind getting your hands dirty! To be eligible for this position, you will need to have 1 year of experience working in a restaurant (or similar) customer‑focused environment and have a clear understanding of what it takes to deliver 5 star customer service.
Role Responsibilities:- Provide a memorable experience for any and every customer that visits
- Maintain a positive and friendly approach to colleagues and customers
- Possess full understanding of GRIND Steps of Service
- Deliver exemplary service in line with our Steps of Service procedures
- Adhere to company values and rules of professional conduct
- Wear full and correct uniform always
- Undertake regular training programs
- Work to support a busy team and contribute to team‑driven results
- Ability to work well under pressure and use initiative
- Possess strong communication skills to enable effective dialogue with colleagues and customers
- Ability to problem solve and elevate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Strong time‑management and prioritisation skills
- Crew Card Membership - 50% off all Food & Beverage at every Grind location.
- Retail discount on Grind at Home products
- Up to £300 referral bonus
- Invitation to our Social Events
- Access to Wellness Scheme
If this gets you going we would love to hear from you, please submit a copy of your CV alongside your application. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
Floor Staff employer: Shoreditch Grind
Grind is an exceptional employer in the heart of London, offering a vibrant and fast-paced work environment that prioritises quality service and employee growth. With benefits like a Crew Card for 50% off food and beverages, retail discounts, and access to wellness schemes, team members are encouraged to thrive both personally and professionally. Join us at Grind, where your passion for hospitality can flourish amidst a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff
✨Tip Number 1
Get to know Grind! Familiarise yourself with their menu, vibe, and values. When you walk in for an interview, show that you’re not just another candidate but someone who genuinely connects with what they do.
✨Tip Number 2
Practice your service skills! Since the role is all about delivering top-notch customer service, think of scenarios where you can showcase your ability to handle pressure and keep a positive attitude. Role-play with friends if you need to!
✨Tip Number 3
Network like a pro! Connect with current or former Grind staff on social media. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive and really interested in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your experience in fast-paced environments, which is exactly what Grind is looking for.
We think you need these skills to ace Floor Staff
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the hospitality industry shine through! We want to see that you're not just looking for a job, but that you genuinely care about providing top-notch service and creating memorable experiences for our customers.
Tailor Your CV:Make sure your CV is tailored to the role of Floor Staff at Grind. Highlight any relevant experience in fast-paced environments and showcase your understanding of customer service. We want to know how you've gone above and beyond in previous roles!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re all about creating a vibrant atmosphere at Grind, so showing us who you are can really make you stand out. A little bit of humour or a personal touch can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Grind!
How to prepare for a job interview at Shoreditch Grind
✨Know Your Grind Steps of Service
Before your interview, make sure you’re familiar with the GRIND Steps of Service. This will show that you understand their approach to customer service and are ready to deliver that 5-star experience they’re looking for.
✨Show Off Your Experience
Be prepared to discuss your previous roles in hospitality. Highlight specific examples where you provided excellent customer service or handled a busy environment. This will demonstrate your ability to thrive under pressure and contribute to the team.
✨Bring Your Positive Energy
Grind values a vibrant atmosphere, so let your personality shine during the interview. Smile, be friendly, and show enthusiasm for the role. This will help convey that you’re a great fit for their fast-paced environment.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training programs, or team dynamics. This shows that you’re genuinely interested in the position and want to ensure it’s the right fit for both you and Grind.
