At a Glance
- Tasks: Engage with clients and ensure a top-notch experience at Breakbulk events.
- Company: Join Hyve, a leader in B2B events with a dynamic and entrepreneurial culture.
- Benefits: Gain valuable experience in customer engagement and event management.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the voice of Breakbulk and make a real impact on client experiences.
- Qualifications: 1+ year in customer service or event support; CRM experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We’re Hyve – organiser of the world’s fast‑growing B2B events. Our platforms play a critical role in helping leading companies enter new markets, accelerate growth, and connect with the people who matter most. We build tech‑and‑data‑driven products that supercharge connections – from one‑to‑one meeting programs and curated table talks to year‑round engagement platforms.
A bit about us: Our portfolio features leading events in e‑commerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, and we are building a global team that redefines how industries connect, collaborate, and grow.
Breakbulk (events) is the world’s leading events in the project cargo and breakbulk industries. The portfolio includes four events across the Middle East, Europe, America, and Asia, and offers live content, education and networking to support global projects.
A bit about the role: At Breakbulk, the Client Engagement team delivers outstanding customer experience, acting as the voice of the Breakbulk brand. This non‑sales, relationship‑focused role champions the customer experience and represents Hyve as a trusted, professional and proactive partner. It includes onsite event responsibilities as a key point of contact for exhibitors.
As part of your job, you’ll be:
- Acting as the primary non‑sales point of contact for exhibitors, sponsors, partners and attendees across the Breakbulk portfolio, delivering a professional and customer‑focused experience at every stage of the event journey.
- Conducting onboarding calls with new exhibitors and meeting representatives, managing exhibitor administration across the Breakbulk series including registrations, profile management, website listings and key event deliverables, while ensuring customers feel fully supported and informed throughout their event journey.
- Overseeing exhibitor actions, ensuring exhibitor information, profiles and listings are accurate, complete and kept up to date, while escalating commercial opportunities or concerns to the sales team where appropriate.
- Supporting the setup, testing and ongoing development of new E‑Zone platforms across the Breakbulk event portfolio, helping to ensure a smooth and effective exhibitor experience.
- Managing customer service enquiries through the HubSpot inbox, responding to customer queries efficiently and liaising with internal teams where required to ensure timely resolution.
- Maintaining and updating records within the registration platform and CRM system with a high level of accuracy and attention to detail.
- Handling inbound customer enquiries across email, telephone, web, live chat and the HubSpot inbox, ensuring all queries are resolved efficiently, professionally and within agreed service level agreements (SLAs), while liaising with internal teams where required to ensure timely resolution.
- Supporting visitor registration and exhibitor support activity before, during and after events.
- Working closely with marketing, sales, operations, digital and external suppliers to improve the overall customer journey and identify opportunities to enhance the customer experience.
- Collaborating with the digital team to support and improve online customer service across event websites, mobile apps and social channels where appropriate.
- Providing regular feedback, reporting and recommendations to management on customer trends, challenges and opportunities to improve processes and the overall client experience.
- Supporting the onsite delivery of the Breakbulk series, acting as a key customer‑facing representative and ensuring exhibitors receive exceptional support throughout the live event.
Here’s what we’re looking for from you:
Experience:
- Minimum of 1 year’s experience in a customer service, client engagement or event support role.
- Experience handling customer enquiries across email, telephone and online channels.
- Experience working with CRM or customer service systems, ideally HubSpot or similar platforms.
- Experience working in a fast‑paced, customer‑focused environment.
- Experience supporting onboarding, administration or customer account processes is desirable.
Skills & Attributes:
- Strong verbal and written communication skills.
- Excellent organisation skills and attention to detail.
- A customer‑first mindset with a positive and professional approach.
- Confidence working in a fast‑paced environment and managing multiple tasks.
- A proactive attitude with a willingness to learn and improve processes.
- Strong problem‑solving skills and the ability to work collaboratively with different teams.
- Comfortable learning new systems and adapting to change.
- Good telephone and interpersonal skills.
- Pride in delivering high‑quality work and excellent customer service.
Client Engagement Coordinator, Breakbulk in London employer: Shoptalk
At Hyve, we pride ourselves on being an exceptional employer that fosters an entrepreneurial culture where innovative ideas thrive. As a Client Engagement Coordinator in the dynamic Breakbulk team, you'll enjoy a supportive work environment that prioritises professional growth and collaboration, alongside competitive benefits and opportunities to engage with industry leaders at our global events. Join us in redefining how industries connect and grow, while making a meaningful impact in the world of B2B events.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Coordinator, Breakbulk in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with people in the breakbulk and project cargo sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your enthusiasm for client engagement shine through. Share your experiences and how you’ve made a difference in previous roles – it’s all about making that personal connection.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they’re looking for someone with your skills. It shows initiative and could land you an interview before the position is even advertised.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Client Engagement Coordinator. Plus, it helps us keep track of your application and ensures you’re considered for the right opportunities.
We think you need these skills to ace Client Engagement Coordinator, Breakbulk in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Engagement Coordinator role. Highlight your experience in customer service and event support, and show us how you can bring a customer-first mindset to our team.
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, don’t hold back! Use clear and professional language in your application, and maybe even share an example of how you've effectively handled customer enquiries in the past.
Be Detail-Oriented:Attention to detail is crucial, so double-check your application for any typos or errors. We want to see that you take pride in delivering high-quality work right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Shoptalk
✨Know the Company Inside Out
Before your interview, dive deep into Hyve and its Breakbulk events. Understand their mission, values, and recent developments. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about client engagement, be ready to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your experience with CRM systems like HubSpot, as this will demonstrate your readiness for the role.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team dynamics, the challenges they face in client engagement, or how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the job, be prepared to discuss how you manage multiple tasks and stay organised. Share tools or methods you use to keep track of your responsibilities, ensuring you convey your ability to thrive in a busy environment.
