At a Glance
- Tasks: Lead attendee experience for Fintech Meetup Europe, ensuring seamless communication and support.
- Company: Join Hyve, a fast-growing B2B events organiser with an entrepreneurial culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with talented teams and thrive in a culture of belonging and innovation.
- Why this job: Make a real impact by enhancing attendee experiences at major fintech events.
- Qualifications: 3+ years in customer experience or event management; strong communication and organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
A bit about us
We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.
A bit about you
First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.
A bit about the role
Hyve is looking for an enthusiastic and professional Attendee Experience Manager to join our London-based team, working specifically on Fintech Meetup Europe (October 2026). This role will focus on working with attendees to ensure an exceptional attendee experience for Fintech Meetup Europe, with a particular emphasis on supporting our Meetings Programme and overall event journey. The Attendee Experience Manager will focus on onboarding and relationship management for all attendees before and during the event and will be responsible for sending communications and responding to questions with a customer-first focus. This role will also involve assisting attendees in completing all required steps related to the Meetings Programme, including follow-up via phone, text, and email. The Attendee Experience Manager will work closely with the Fintech Meetup Europe Sales, Marketing, Operations, and Tech teams, ensuring a seamless and high-quality attendee experience from registration through to on-site delivery.
As part of your job, you’ll be:
- Be a champion for attendees and act as a main point of contact leading up to and during Fintech Meetup Europe
- Respond to attendee inquiries quickly and prioritise attendee needs at all times
- Onboard attendees once registered and assist them via inbound and outbound phone calls, emails, and texts
- Prepare support communications (email/phone/text), including copywriting across the event lifecycle
- Suggest and develop processes to improve efficiency and create a frictionless attendee experience
- Partner with relevant departments (sales, marketing, operations, tech) to ensure successful delivery of Fintech Meetup Europe
- Support attendees through the pre-event workflow to ensure completion of all required tasks and deadlines
- Assist attendees in navigating the Meetings Programme platform and conduct data audits where required
- Provide consistent and timely reporting on attendee progress and key milestones
Here’s what we’re looking for from you:
- 3+ years of experience in customer experience, business development, account management and/or operations within events or a related industry
- Be passionate about creating high-quality customer experiences
- Have exceptional verbal and written communication skills
- Be highly organised, detail and process oriented
- Be able to work efficiently in Google Sheets; ability to create pivot tables, carry out VLOOKUPs and basic formulas for data analysis
- Have strong analytical skills with the ability to organise and analyse data accurately
- Be a quick learner, comfortable in a fast-paced environment
- A proactive self-starter with a positive, can-do attitude
- Able to prioritise and manage multiple tasks effectively
- Strong problem-solving and follow-up skills
- Must be willing to commute 3 days per week to London offices
London-Based Attendee Experience Lead employer: Shoptalk
At Hyve, we pride ourselves on being an exceptional employer, fostering a culture of belonging and collaboration in our London-based team. With a focus on employee growth and innovation, we empower our staff to challenge conventions and drive meaningful change within the fast-paced events industry. Join us to be part of a dynamic environment where your contributions are valued, and you can thrive alongside some of the most talented professionals in the business.
StudySmarter Expert Advice🤫
We think this is how you could land London-Based Attendee Experience Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re polite, professional, and still interested in the role.
We think you need these skills to ace London-Based Attendee Experience Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating exceptional attendee experiences shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making Fintech Meetup Europe a standout event.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer experience and event management. We love seeing how your background aligns with our mission at Hyve, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Hyve family!
How to prepare for a job interview at Shoptalk
✨Know Your Audience
Before the interview, research Hyve and their events, especially the Fintech Meetup Europe. Understand their mission and values, and think about how your experience aligns with their goals. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Attendee Experience Lead, communication is key. Prepare examples of how you've effectively managed attendee inquiries or improved customer experiences in the past. Be ready to demonstrate your verbal and written communication skills during the interview.
✨Emphasise Collaboration
Hyve values collaboration across teams. Think of instances where you've worked closely with different departments to achieve a common goal. Highlight your ability to partner with sales, marketing, and tech teams to enhance attendee experiences.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss challenges you've faced in previous roles and how you overcame them. Show that you can think on your feet and maintain a positive attitude, even in fast-paced environments.
