Client Programme Manager/Sr Project Manager - Client Delivery in Essex

The Client Programme Manager plays a pivotal role in the delivery of the FI products and services to our global expanding client base. You will be responsible for structuring a project from the outset, with full responsibility for the day to day commercials, the client relationship and delivery. Working with globally dispersed teams often under matrix management.

Key Responsibilities

• Delivery to agreed time, cost and quality/scope constraints for allocated projects/programmes.
• Completion of standard project deliverables to agreed quality standards for allocated projects/programmes.
• Establishing and developing productive relationships with key stakeholders at all levels within Fiserv and our Client’s organisations.
• Leadership and co-ordination across all teams involved in the software development life cycle including Specification and design of the solution, Build/Test, Quality Assurance and Implementation.
• Participating in the evolution of the company’s delivery and development methodology, putting in place the processes needed as we grow.
• Clearly defining, articulating and adapting project approach in response to agreed changes.
• Effectively managing changes through shifting business priorities, controlling project scope, resources and timing as needed.
• Leadership and respectful management for the virtual project team.
• Leadership in commercial negotiations.
• Spread of best practice across the wider team.
• Proactive involvement in and leadership of opportunities for continuous improvement.

Basic Qualifications and Experience for Consideration

• A keen, driven and commercially astute individual with experience in managing large scale projects in a fast paced environment.
• Experience and understanding of Project life-cycle e.g.: scope management, change control and process management.
• Deep experience running and managing SDLC / Agile delivery.
• Project and Programme delivery commercials responsibility.
• Excellent understanding of development and delivery life-cycle gained through experience in a commercial organisation managing delivery to external clients.
• Strong methodical approach, with excellent attention to detail and the ability to respond to change and challenges as led by the client.
• Experience developing strong relationships with external and internal stakeholders and working with remotely based development teams.
• Able to prioritise, often according to conflicting requirements and timescales, ensuring agreed milestones are achieved.
• Excellent oral and written communication skills.
• Able to communicate effectively with Senior Business Managers and developers acquiring a high degree of trust and understanding from both.
• Payments Industry experience.
• Experience of Clarity and JIRA desirable.
• Implementation of governance and working under ambiguity.
• Strong tracking and control and demonstration of performance and value-add.
• Recovery management and improving under-performance of matrix managed teams.
• Strong stakeholder management and ability to influence and communicate to c-suite levels.
• Experience of CICD, Devops and Cloud deployment would distinguish applicants.

Our commitment to Diversity and Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.