At a Glance
- Tasks: Support the Delegate Registration team in managing event registrations and ensuring a smooth process.
- Company: Join Hyve, a leader in innovative B2B events with a vibrant culture.
- Benefits: Gain valuable experience, work in a dynamic environment, and connect with industry leaders.
- Other info: Opportunity for international travel and growth in a fast-paced company.
- Why this job: Be part of exciting events that shape industries and make meaningful connections.
- Qualifications: Detail-oriented, organised, and confident with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A bit about us
We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.
A bit about you
First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.
The bit about the role
The successful candidate will support the Delegate Registration team in all required functions of the delegate registration process across the Energy Transition Portfolio comprising of Mining Indaba and 121 Mining Investment. In collaboration with Marketing and other stakeholders, you will play a key role in ensuring a smooth registration process for delegates both before and during the event.
As part of your job, you’ll be:
- Finance & Payments: Support Registration Management with payment collection pre-show for all registered delegates, including internal reconciliation to relevant finance systems and GES. Collect on-site payment (card/PDQ) from any outstanding delegates. Enforce the 30-day cancellation policy for unpaid delegates across both events with the support of finance and Registration Management.
- System Management: Provide the manual interface to support data integrity across systems (visit by GES / CRM / Stripe / SAP / Grip). Raising delegate orders within CRM. Maintaining and updating all delegate orders for the current event edition. Creation of delegate registration codes, following up with the clients to ensure passes are utilised prior to the event.
- General Administration: Managing and responding to all delegate and registration inbound enquiries, from our event support inboxes and incoming phone calls. Issuing invitation letters to support visa applications via DocuSign. Provide and run on-site delegate registration. Ad-hoc admin support.
Here’s what we’re looking for from you:
Essential:
- High attention to detail and the ability to work quickly and efficiently.
- A confident and highly organised individual, with excellent interpersonal skills.
- Fluent written and spoken English.
- A positive, can do solutions focused attitude.
- Familiar in full Microsoft suite of products, particularly proficient in using Microsoft Excel.
- Experience being customer facing and dealing with a range of clientele.
- International travel required.
Desirable:
- Experience dealing with C-level, VIP’s or government delegations.
- Experience and knowledge of CRM (Microsoft Dynamics).
- Experience handling, understanding and manipulating data.
- Good understanding of B2B conferences and/or exhibitions.
- Knowledge of visit by GES or other registration platforms.
Delegate Registration Executive employer: Shoptalk
At Hyve, we pride ourselves on being a dynamic and inclusive employer that champions innovation and collaboration. Our entrepreneurial culture fosters personal growth and empowers employees to take ownership of their work, while our commitment to diversity ensures that every voice is heard. With exciting opportunities for professional development and the chance to work alongside industry leaders in a vibrant location, joining our team as a Delegate Registration Executive means becoming part of a forward-thinking organisation that is shaping the future of B2B events.
StudySmarter Expert Advice🤫
We think this is how you could land Delegate Registration Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its events. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as someone who’s genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and attention to detail, which are key for a Delegate Registration Executive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Hyve and contributing to our exciting events.
We think you need these skills to ace Delegate Registration Executive
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to the Delegate Registration process. A little enthusiasm goes a long way!
Tailor Your CV:Make sure your CV is tailored to the Delegate Registration Executive role. Highlight relevant experience, especially in customer-facing roles or event management. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Shoptalk
✨Know Your Events
Familiarise yourself with the specific events in the Energy Transition Portfolio, like Mining Indaba and 121 Mining Investment. Understand their significance in the B2B landscape and be ready to discuss how you can contribute to their success.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully handled registration processes or similar administrative duties, demonstrating your attention to detail and organisational prowess.
✨Demonstrate Customer-Facing Experience
Be prepared to discuss your experience dealing with diverse clientele, especially C-level executives or VIPs. Share specific instances where you provided exceptional service or resolved issues effectively, showcasing your interpersonal skills.
✨Embrace the Culture of Change
Hyve values curiosity and a willingness to challenge the norm. During the interview, express your enthusiasm for innovation and your adaptability to change. Share how you've embraced new ideas in previous roles and how you can bring that mindset to the team.
