At a Glance
- Tasks: Engage and grow a global investor community for Mining Indaba events.
- Company: Join Hyve, a leader in innovative B2B events with a vibrant culture.
- Benefits: Dynamic work environment, opportunities for growth, and a culture of belonging.
- Other info: Be part of a global team redefining industry connections and collaboration.
- Why this job: Make an impact by connecting investors and shaping the future of mining finance.
- Qualifications: Experience in event management or investment sectors; strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
A bit about us
We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.
A bit about you
First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.
A bit about the role
This role is responsible for supporting the growth, engagement, and retention of Mining Indaba’s global investor community, while building and maintaining strong relationships across the global mining finance ecosystem. The role plays a key part in ensuring the investor community is highly engaged, well represented, and continues to grow year on year. Acting as a key point of contact for investors, the successful candidate will ensure a seamless pre-event experience through proactive communication, registration management, and targeted outreach campaigns. In addition, the role supports the development of investor-focused digital content throughout the year by helping secure high-quality speakers and contributing to year-round investor engagement initiatives.
As part of your job, you’ll be:
- Investor Community Acquisition & Growth
- Support with execution of the investor acquisition strategy to achieve and exceed annual attendance targets
- Grow and maintain the investor database through targeted prospecting, third-party data sources and relevant data platforms
- Identify and engage prospective investors through direct outreach and working with in-house marketing team and external partners
- Contribute to investor audience growth initiatives through data‑led targeting, market intelligence and proactive relationship development
- Investor Relationship Management
- Build and maintain strong relationships with global and African investor groups, including bankers, brokers, fund managers, private equity firms, analysts, sovereign wealth funds, and institutional investors to ensure event attendance and future engagement
- Attend industry events to represent Mining Indaba within the global mining investment community
- Investor Pre‑Event Engagement
- Manage and track investor registrations, ensuring data accuracy and reporting
- Act as a key point of contact for investor queries relating to registration and participation
- Provide pre‑event support to investors through proactive email and telephone outreach
- Work closely with the marketing team to deliver investor‑focused digital communications and outreach campaigns that drive awareness, conversion and retention
- Investor Programme Development & Delivery
- Support the Head of Investor Strategy in identifying and profiling investors for year‑round digital content, helping deliver key parts of the investor programme, and enhancing the investor experience before and during the event.
- Work as part of the onsite delivery team to support the Business Matchmaking Programme, including concierge‑style support for top‑tier investors
- Source market intelligence, trends and stakeholder insights from the investment ecosystem to help shape conference content and commercial offering
- Support the content team in identifying, securing and onboarding high‑quality speakers from across the global mining finance and investment community
- Assist in the planning and delivery of year‑round investor‑focused events and sponsored activations
Here’s what we’re looking for from you:
- Experience working within event management, international conferences or investor summits
- Experience in mining, commodities, financial services, or investment sectors and existing network within investment, banking, or institutional capital markets communities is beneficial
- Excellent relationship‑building skills with the ability to engage senior‑level stakeholders
- Strong communication skills, both written and verbal, with the ability to distil complex information clearly and persuasively
- Strong organisational skills with ability to manage multiple priorities in a fast‑paced environment
Customer Relations Manager employer: Shoptalk
At Hyve, we pride ourselves on being an exceptional employer that fosters a culture of belonging and innovation. Our entrepreneurial spirit encourages employees to embrace change and contribute to meaningful projects within the dynamic B2B events sector. With ample opportunities for professional growth, a collaborative work environment, and a commitment to employee well-being, joining our team means becoming part of a global community dedicated to redefining industry connections and driving impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Shoptalk. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Shoptalk.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Shoptalk's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Shoptalk
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Shoptalk.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Shoptalk will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Shoptalk employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
