Client Relations Executive

A bit about us

We’re Hyve – organiser of the world’s fastest‑growing and most forward‑thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies – helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors such as ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market‑leading events we’re building tech and data‑driven products that supercharge connections – from one‑to‑one meeting programmes and curated table talks to year‑round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve – and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

A bit about the role

The Client Relations Executive is responsible for supporting the delivery of the post‑sale client journey for corporate issuers and sponsors across 121 Mining Investment events. This role focuses on executing a structured and proactive client experience from contract signature through to post‑event follow‑up, ensuring clients are prepared, engaged, and positioned to maximise value from their participation. Working under the guidance of the Head of Client Relations and in close collaboration with Sales, Marketing, Operations, and Finance, this role supports client retention, engagement, and commercial outcomes through high‑quality execution and coordination.

Responsibilities

• Client Onboarding and Delivery
• Support the onboarding of clients post‑sale, acting as a key point of contact for day‑to‑day queries
• Send welcome communications including key dates, requirements, and relevant event information
• Coordinate the collection of client assets (logos, profiles, uploads) and ensure completion within deadlines
• Assist in preparing clients for key milestones, including meeting planner activation and event participation
• Sales Support and Commercial Coordination
• Support Sales and Client Relations teams in maintaining account visibility and accurate client records across CRM, website, visit connect
• Track invoice status and flag unpaid accounts, coordinating with Finance and Sales as required
• Assist in identifying potential upsell opportunities and ensure relevant information is shared with Sales
• Help maintain organised documentation of contracts, assets, and client communications
• Client Engagement and Execution
• Support client engagement throughout the event lifecycle, including reminders, updates, and follow‑ups
• Monitor client activity (e.g. meeting planner logins) and proactively follow up on non‑engaged accounts
• Assist in resolving client queries and escalating issues where required
• Contribute to ensuring high levels of client readiness and meeting fulfilment
• Cross‑functional Coordination
• Work closely with Marketing to support the delivery of client communications and campaign timelines
• Coordinate with Operations to ensure client assets and requirements are delivered accurately
• Maintain alignment with Sales teams on client status, updates, and key actions
• Support Finance processes by ensuring relevant client information is accurate and accessible
• Reporting and Administration
• Maintain accurate and up‑to‑date client records within CRM and shared systems
• Support tracking of key client metrics such as activation, engagement, and asset completion
• Assist in preparing reports on client status, risks, and performance for internal stakeholders
• Contribute to continuous improvement of processes and operational efficiency

Here’s what we’re looking for from you

• Experience in a client‑facing, sales support, or event delivery role within a B2B environment
• Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously
• Excellent communication skills, both written and verbal, with a professional and client‑focused approach
• High attention to detail and ability to manage data, assets, and processes accurately
• Commercial awareness and an understanding of how client engagement supports revenue outcomes
• Ability to work collaboratively across teams including Sales, Marketing, Operations, and Finance
• Familiarity with CRM systems and standard business tools (e.g. spreadsheets, shared drives, email platforms)
• Proactive and solution‑oriented mindset, with the ability to identify issues and take appropriate action
• Comfortable working in a fast‑paced, deadline‑driven environment
• Experience in events, conferences, or investor‑facing industries is advantageous but not essential