Client Engagement Coordinator, Breakbulk

We’re Hyve – organiser of the world’s fast‑growing B2B events. Our platforms play a critical role in helping leading companies enter new markets, accelerate growth, and connect with the people who matter most. We build tech‑and‑data‑driven products that supercharge connections – from one‑to‑one meeting programs and curated table talks to year‑round engagement platforms.

A bit about us: Our portfolio features leading events in e‑commerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, and we are building a global team that redefines how industries connect, collaborate, and grow.

Breakbulk (events) is the world’s leading events in the project cargo and breakbulk industries. The portfolio includes four events across the Middle East, Europe, America, and Asia, and offers live content, education and networking to support global projects.

A bit about the role: At Breakbulk, the Client Engagement team delivers outstanding customer experience, acting as the voice of the Breakbulk brand. This non‑sales, relationship‑focused role champions the customer experience and represents Hyve as a trusted, professional and proactive partner. It includes onsite event responsibilities as a key point of contact for exhibitors.

As part of your job, you’ll be:

• Acting as the primary non‑sales point of contact for exhibitors, sponsors, partners and attendees across the Breakbulk portfolio, delivering a professional and customer‑focused experience at every stage of the event journey.
• Conducting onboarding calls with new exhibitors and meeting representatives, managing exhibitor administration across the Breakbulk series including registrations, profile management, website listings and key event deliverables, while ensuring customers feel fully supported and informed throughout their event journey.
• Overseeing exhibitor actions, ensuring exhibitor information, profiles and listings are accurate, complete and kept up to date, while escalating commercial opportunities or concerns to the sales team where appropriate.
• Supporting the setup, testing and ongoing development of new E‑Zone platforms across the Breakbulk event portfolio, helping to ensure a smooth and effective exhibitor experience.
• Managing customer service enquiries through the HubSpot inbox, responding to customer queries efficiently and liaising with internal teams where required to ensure timely resolution.
• Maintaining and updating records within the registration platform and CRM system with a high level of accuracy and attention to detail.
• Handling inbound customer enquiries across email, telephone, web, live chat and the HubSpot inbox, ensuring all queries are resolved efficiently, professionally and within agreed service level agreements (SLAs), while liaising with internal teams where required to ensure timely resolution.
• Supporting visitor registration and exhibitor support activity before, during and after events.
• Working closely with marketing, sales, operations, digital and external suppliers to improve the overall customer journey and identify opportunities to enhance the customer experience.
• Collaborating with the digital team to support and improve online customer service across event websites, mobile apps and social channels where appropriate.
• Providing regular feedback, reporting and recommendations to management on customer trends, challenges and opportunities to improve processes and the overall client experience.
• Supporting the onsite delivery of the Breakbulk series, acting as a key customer‑facing representative and ensuring exhibitors receive exceptional support throughout the live event.

Here’s what we’re looking for from you:

Experience:

• Minimum of 1 year’s experience in a customer service, client engagement or event support role.
• Experience handling customer enquiries across email, telephone and online channels.
• Experience working with CRM or customer service systems, ideally HubSpot or similar platforms.
• Experience working in a fast‑paced, customer‑focused environment.
• Experience supporting onboarding, administration or customer account processes is desirable.

Skills & Attributes:

• Strong verbal and written communication skills.
• Excellent organisation skills and attention to detail.
• A customer‑first mindset with a positive and professional approach.
• Confidence working in a fast‑paced environment and managing multiple tasks.
• A proactive attitude with a willingness to learn and improve processes.
• Strong problem‑solving skills and the ability to work collaboratively with different teams.
• Comfortable learning new systems and adapting to change.
• Good telephone and interpersonal skills.
• Pride in delivering high‑quality work and excellent customer service.