At a Glance
- Tasks: Build relationships with restaurant partners and optimise their performance using data insights.
- Company: Join EatClub, a fast-growing tech company revolutionising the hospitality industry.
- Benefits: Enjoy a balanced role with autonomy, support, and opportunities for growth.
- Other info: Be part of a collaborative team shaping the future of account management.
- Why this job: Make a real impact on local culture while helping restaurants thrive.
- Qualifications: 1-3 years in Account Management or similar roles, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About EatClub
At EatClub, we believe restaurants and bars are the beating heart of every city’s culture. Our mission is simple: help the hospitality industry thrive through smart, powerful tech. Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue.
Why You’ll Love Working With Us
Join a high-growth, international business at an exciting stage of UK expansion. A balanced role combining autonomy, structure, and meaningful support. Shape how the Account Management function grows and scales. Work closely with high-quality restaurant partners, influencing their success. Be part of a collaborative culture that values thoughtful execution and continuous improvement.
A Day-in-a-Life of our Account Manager
This role exists because we’re scaling quickly in the UK. As an Account Manager at EatClub, you’ll act as the “mayor” of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions. Some days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities. Other days you’ll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.
On any given week, you will be:
- Visiting and building strong relationships with restaurant partners across your territory
- Monitoring partner performance using dashboards and data insights
- Identifying risks early and proactively reducing churn through consultative conversations
- Leading onboarding, activation, and optimisation for new partners
- Spotting and delivering growth opportunities, including campaigns, upsells, and new features
- Balancing field visits with desk-based planning and analysis
- Providing feedback and contributing ideas to improve account management processes and reporting
Type of projects you’ll be working on at EatClub…
Own and optimise a portfolio of restaurants, ensuring long-term retention and growth. Design and test interventions to improve partner performance and satisfaction. Collaborate with internal teams to refine account management playbooks and reporting. Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business. Support new market launches and help establish local best practices.
You have…
1-3 years’ experience in Account Management, Customer Success, or a commercial role. Experience working to retention, churn reduction, or revenue-related goals. Strong organisational and communication skills, both in-person and in writing. Confidence managing a portfolio across field and desk-based work.
It would be extra awesome if you also had…
Experience in food tech, hospitality, marketplaces, or SaaS. Exposure to territory-based or field-led roles. Enjoyment of data analysis and performance reporting. Interest in process improvement and helping build scalable ways of working.
You are…
Curious, proactive, and confident in building relationships with partners. Motivated to take ownership of outcomes while valuing support and collaboration. Comfortable mixing partner-facing work with data analysis and planning. Adaptable and effective in a scaling environment where processes are evolving. Passionate about delivering real value to partners, not just ticking boxes.
If you do a good job…
You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in NSW. Your work will directly contribute to each city’s culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Maybe this role is not for you if…
You prefer fully structured processes with little room to influence outcomes. You want purely desk-based or purely field-based work. You’re uncomfortable using data to guide conversations with partners. You’re not interested in improving how things are done over time.
Account Manager (Cardiff) employer: Shoptalk
At EatClub, we pride ourselves on being a dynamic and innovative employer that champions the hospitality industry through cutting-edge technology. Our collaborative culture fosters personal and professional growth, offering employees the chance to shape their roles while making a tangible impact in their communities. With a focus on autonomy and support, our Cardiff team is at the forefront of an exciting expansion, providing unique opportunities for career advancement in a fast-paced, high-growth environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Cardiff)
✨Tip Number 1
Get to know the company inside out! Research EatClub's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer success. Think about how your experience aligns with the role and be ready to share specific examples of your past successes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for EatClub.
We think you need these skills to ace Account Manager (Cardiff)
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share any experiences you've had that connect you to restaurants or bars, and how you believe they contribute to a city's culture. We want to see your enthusiasm!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Account Manager role. Highlight your experience in account management or customer success, and how it relates to helping partners thrive. We appreciate a personal touch!
Be Data-Driven:Since this role involves using data to guide decisions, mention any relevant experience you have with data analysis or performance reporting. Show us how you've used insights to improve partner relationships or drive growth in previous roles. Numbers matter to us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Shoptalk
✨Know Your Stuff
Before the interview, dive deep into EatClub's mission and values. Understand how their platform works and the impact it has on restaurants and customers. This knowledge will help you connect your experience in Account Management to their goals.
✨Showcase Your Relationship Skills
Be ready to share specific examples of how you've built strong relationships with partners in previous roles. Highlight your consultative approach and how you've used data to drive decisions that benefited both parties.
✨Prepare for Data Discussions
Since the role involves monitoring performance dashboards and using data insights, brush up on your data analysis skills. Be prepared to discuss how you've used data in past roles to identify risks or opportunities for growth.
✨Emphasise Adaptability
EatClub is a fast-growing company, so they’ll want to see that you can thrive in a dynamic environment. Share examples of how you've successfully adapted to changes in processes or priorities while still achieving your goals.
