At a Glance
- Tasks: Provide exceptional customer service and resolve overdue credit card payments.
- Company: Join Fiserv, a leader in financial services with a client-centric approach.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping customers manage their finances effectively.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
A Collections Customer Service Representative is a key player in our commitment to supporting our clients' financial services customers. You will provide exceptional telephonic service, engage with customers efficiently, and help resolve overdue credit card payments, embodying our client‑centric approach. Your role is pivotal to upholding our mission of delivering excellence and inspiring trust.
What you will do:
- Handle inbound and outbound calls, providing brilliant customer service on behalf of our clients.
- Understand customer needs and provide account management solutions, processing changes to contact and payment details.
- Support customers throughout their account's lifecycle—from opening to closure.
- Complete payment solutions, including debit card handling.
- Solve problems and find positive outcomes for any customer‑related issues.
- Operate within an FCA‑regulated environment, aligning with Fiserv's expectations and client requirements.
What you will need to have:
- Proficiency in computer usage.
- Ability to thrive on flexible working hours.
- Customer experience skills to handle complex queries competently.
- Confident, empathetic telephone manner for challenging situations.
- Strong organizational skills to manage multiple systems while communicating effectively.
- Problem‑solving skills to resolve complaints and find appropriate solutions.
- Drive to exceed performance metrics like quality, handling times, promise rates, and promoter scores.
- High attention to detail, adhering to processes and terms and conditions.
- Resilience to increased demand and changes.
What would be great to have:
- Previous experience in a collections or customer service role.
- Familiarity with FCA regulations.
- Ability to work in a fast‑paced and dynamic environment.
- Excellent communication and interpersonal skills.
- Experience with handling financial transactions.
Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Customer Success Agent in Basildon employer: Shoptalk
At Fiserv, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Customer Success Agent, you will enjoy flexible working hours, comprehensive training, and the opportunity to make a meaningful impact in a supportive environment that values diversity and inclusion. Join us in our mission to deliver excellence and inspire trust while enjoying the unique advantages of working in a fast-paced, FCA-regulated setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Agent in Basildon
✨Tip Number 1
Get to know the company inside out! Research Fiserv's values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and align with their client-centric approach.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. Focus on being confident and empathetic, especially when dealing with challenging situations.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle overdue payments or complex queries. Having a few examples ready will help you shine during the interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the team at Fiserv.
We think you need these skills to ace Customer Success Agent in Basildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Success Agent. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role is all about providing exceptional service, share specific examples of how you've successfully handled customer queries or resolved issues in the past. We want to see your problem-solving skills in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your points are easy to understand. We appreciate clarity as much as we value detail!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Shoptalk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Success Agent does at Fiserv. Familiarise yourself with their client-centric approach and the importance of handling overdue payments. This will help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you resolved complex queries or turned a negative experience into a positive one. This will demonstrate your ability to handle challenging situations with confidence and empathy.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems in a customer service context. Be ready to discuss how you approached these challenges and the outcomes. This will show that you have the resilience and drive to exceed performance metrics, which is crucial for this role.
✨Familiarise Yourself with FCA Regulations
Since the role operates within an FCA-regulated environment, it’s beneficial to have a basic understanding of these regulations. Brush up on key terms and concepts so you can speak confidently about how you would adhere to these guidelines while providing excellent service.
