At a Glance
- Tasks: Ensure an exceptional attendee experience at Fintech Meetup Europe through onboarding and support.
- Company: Join Hyve, a leading organiser of innovative B2B events in fintech and beyond.
- Benefits: Collaborative culture, career growth opportunities, and a chance to work with top industry professionals.
- Other info: Dynamic role in a fast-paced environment with a focus on innovation and collaboration.
- Why this job: Be the go-to person for attendees and make a real impact on their event experience.
- Qualifications: 3+ years in customer experience or events, strong communication, and organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
A bit about us
We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.
Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.
A bit about you
First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.
A bit about the role
Hyve is looking for an enthusiastic and professional Attendee Experience Manager to join our London-based team, working specifically on Fintech Meetup Europe (October 2026). This role will focus on working with attendees to ensure an exceptional attendee experience for Fintech Meetup Europe, with a particular emphasis on supporting our Meetings Programme and overall event journey.
The Attendee Experience Manager will focus on onboarding and relationship management for all attendees before and during the event and will be responsible for sending communications and responding to questions with a customer-first focus. This role will also involve assisting attendees in completing all required steps related to the Meetings Programme, including follow-up via phone, text, and email. The Attendee Experience Manager will work closely with the Fintech Meetup Europe Sales, Marketing, Operations, and Tech teams, ensuring a seamless and high-quality attendee experience from registration through to on-site delivery.
As part of your job, you’ll be:
- Be a champion for attendees and act as a main point of contact leading up to and during Fintech Meetup Europe
- Respond to attendee inquiries quickly and prioritise attendee needs at all times
- Onboard attendees once registered and assist them via inbound and outbound phone calls, emails, and texts
- Prepare support communications (email/phone/text), including copywriting across the event lifecycle
- Suggest and develop processes to improve efficiency and create a frictionless attendee experience
- Partner with relevant departments (sales, marketing, operations, tech) to ensure successful delivery of Fintech Meetup Europe
- Support attendees through the pre-event workflow to ensure completion of all required tasks and deadlines
- Assist attendees in navigating the Meetings Programme platform and conduct data audits where required
- Provide consistent and timely reporting on attendee progress and key milestones
Here’s what we’re looking for from you:
- 3+ years of experience in customer experience, business development, account management and/or operations within events or a related industry
- Be passionate about creating high-quality customer experiences
- Have exceptional verbal and written communication skills
- Be highly organised, detail and process oriented
- Be able to work efficiently in Google Sheets; ability to create pivot tables, carry out VLOOKUPs and basic formulas for data analysis
- Have strong analytical skills with the ability to organise and analyse data accurately
- Be a quick learner, comfortable in a fast-paced environment
- A proactive self-starter with a positive, can-do attitude
- Able to prioritise and manage multiple tasks effectively
- Strong problem-solving and follow-up skills
Must be willing to commute 3 days per week to London offices.
Attendee Experience Manager, Fintech Meetup Europe employer: Shoptalk
At Hyve, we pride ourselves on being an exceptional employer that fosters a culture of belonging and innovation. Our London-based team thrives in a dynamic environment where collaboration and personal growth are at the forefront, offering employees the chance to work on industry-leading events like Fintech Meetup Europe. With a commitment to employee development and a focus on creating meaningful experiences for attendees, we empower our team to challenge conventions and make a real impact in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Attendee Experience Manager, Fintech Meetup Europe
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with people in the fintech space. Don’t be shy; introduce yourself and share your passion for creating exceptional attendee experiences.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience in customer service and event management. This is your chance to showcase how you can enhance attendee experiences at events like Fintech Meetup Europe.
✨Tip Number 3
Prepare for interviews by researching Hyve and their events. Understand their culture and values, and think about how your background aligns with their mission. Be ready to discuss how you can contribute to making their events unforgettable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hyve team and contributing to the amazing work they do in the fintech sector.
We think you need these skills to ace Attendee Experience Manager, Fintech Meetup Europe
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating exceptional attendee experiences shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making Fintech Meetup Europe a standout event.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in customer experience or events. We love seeing how your background aligns with our mission at Hyve, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate well-structured applications that are easy to read. Remember, this is your chance to make a great first impression, so make every word count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Shoptalk
✨Know Your Audience
Before the interview, research Hyve and their Fintech Meetup Europe event. Understand their mission, values, and the specific role of the Attendee Experience Manager. This will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Communication Skills
As this role heavily relies on communication, prepare examples that highlight your verbal and written skills. Think about times when you successfully managed attendee inquiries or created effective support communications. Be ready to discuss how you prioritise attendee needs and ensure a seamless experience.
✨Demonstrate Your Organisational Skills
Hyve is looking for someone who is detail-oriented and organised. Bring examples of how you've managed multiple tasks or projects simultaneously in previous roles. You might even want to mention your proficiency with tools like Google Sheets, especially if you can share how you've used data analysis to improve processes.
✨Embrace the Culture
Hyve values curiosity, collaboration, and a positive attitude. During the interview, express your enthusiasm for working in a fast-paced environment and your willingness to challenge convention. Share experiences where you've embraced change and contributed to a team culture that aligns with their values.
