At a Glance
- Tasks: Ensure exceptional attendee experiences at global events through onboarding and relationship management.
- Company: Join Hyve, a leading organiser of innovative B2B events with a vibrant culture.
- Benefits: Collaborative environment, career growth opportunities, and a chance to make a real impact.
- Other info: Work closely with diverse teams and enjoy a dynamic role in London.
- Why this job: Be the champion for attendees and create unforgettable experiences in a fast-paced setting.
- Qualifications: 5-7 years in customer experience or events, strong communication, and organisational skills.
The predicted salary is between 40000 - 50000 € per year.
We’re Hyve – organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies — helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market‑leading events, we’re building tech and data‑driven products that supercharge connections – from one‑to‑one meeting programmes and curated table talks to year‑round engagement platforms.
A bit about you: First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.
A bit about the role: This role reports to the VP of Attendee Experience and is based in London. Hyve is looking for an enthusiastic and professional Attendee Experience Manager to join our London‑based team. This role will focus on working with attendees to ensure an exceptional attendee experience for our Global Brands events. The Attendee Experience Manager will focus on onboarding and relationship management for all attendees before and during our events, and will be responsible for sending out communications and responding to questions with a customer‑first focus. This role will also assist attendees to complete each task related to our meetings programmes, including follow‑up via phone, text and email. The Attendee Experience Manager will work closely with the Retailer & Consumer Brands, Marketing, Operations, Sales, and Tech teams.
- Champion for attendees and the main point of contact leading up to and during our events
- Respond to attendee inquiries quickly and prioritise activities with attendees at all times
- Onboard attendees once they are registered and assist them via inbound and outbound phone calls, emails and texts
- Prepare support communications (email/phone/text) to send out to attendees, including copywriting throughout event cycles
- Suggest and develop processes to help drive efficiencies and create frictionless user experiences
- Partner with relevant departments, including retailers & consumer brands, marketing, operations and sales, to ensure client success and seamless execution
- Support attendees through the pre‑event workflow to ensure they complete all tasks by the given deadlines
- Assist attendees in navigating platforms for meetings programmes as well as conduct audits of data
- Provide consistent and timely reporting of projects and meet identified deadlines
Here’s what we’re looking for from you:
- 5‑7 years of experience in customer experience, business development, account management and/or operations within the events or retail industry
- Be passionate about creating unforgettable customer experiences
- Have exceptional verbal and written communication skills
- Be extremely well‑organised, detail and process‑oriented
- Be able to work efficiently in Google Sheets; ability to create pivot tables, carry out VLOOKUP and basic formulas for data manipulation and analysis
- Have strong analytical skills with the ability to collect, organise and analyse large amounts of data with attention to detail and accuracy
- Be smart and a quick learner who is comfortable in a fast‑paced environment
- A self‑starter who is proactive, independent, flexible and accommodating – a positive can‑do attitude is an absolute must
- Agile and able to multi‑task – everyday is not the same and you can pivot and prioritise different projects
- Have strong problem‑solving and follow‑up skills
- Must be willing to commute 3 days per week to London offices as needed
Ready to make some great experiences? Your Hyve adventure begins with one click – Apply now!
Attendee Experience Manager employer: Shoptalk
At Hyve, we pride ourselves on being an exceptional employer that fosters a culture of belonging and innovation. Our London-based team thrives in a dynamic environment where collaboration and creativity are encouraged, offering ample opportunities for professional growth and development. With a focus on delivering unforgettable attendee experiences at our world-class events, you'll be part of a passionate team dedicated to making a meaningful impact in the B2B event industry.
StudySmarter Expert Advice🤫
We think this is how you could land Attendee Experience Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend meetups, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Attendee Experience Manager role.
✨Tip Number 2
Show off your passion for customer experience! When you get the chance to chat with potential employers, share your ideas on creating unforgettable attendee experiences. They’ll love your enthusiasm and it’ll set you apart from the crowd.
✨Tip Number 3
Be prepared for anything! In interviews, you might be asked to solve a problem on the spot or come up with a creative solution. Brush up on your problem-solving skills and think about how you can apply them to enhance attendee experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Attendee Experience Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating unforgettable customer experiences shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making our events exceptional.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer experience or event management. We love seeing how your background aligns with what we do at Hyve, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate well-organised applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our talent acquisition team.
How to prepare for a job interview at Shoptalk
✨Know Your Audience
Before the interview, research Hyve and their events. Understand their mission and values, especially around attendee experience. This will help you tailor your responses to show how your skills align with their goals.
✨Showcase Your Communication Skills
As an Attendee Experience Manager, communication is key. Prepare examples of how you've effectively communicated with clients or attendees in the past. Highlight your ability to respond quickly and clearly to inquiries.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and projects. Use specific examples that showcase your attention to detail and process-oriented mindset, especially in fast-paced environments.
✨Embrace Collaboration
Hyve values teamwork, so be prepared to talk about how you've worked with different departments in previous roles. Share experiences where collaboration led to successful outcomes, emphasising your proactive and flexible approach.
