At a Glance
- Tasks: Build relationships with restaurant partners and drive their success through data-driven insights.
- Company: Join EatClub, a fast-growing tech company revolutionising the hospitality industry.
- Benefits: Competitive salary, uncapped commission, and opportunities for career growth.
- Other info: Dynamic environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact on local culture while shaping the future of account management.
- Qualifications: 1-3 years in Account Management or similar roles, strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About Eat Club
At Eat Club, we believe restaurants and bars are the beating heart of every city’s culture.
Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech.
Our platform helps over 4 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill.
We empower more than 8,000 venues to fill empty tables, increase foot traffic, and maximise revenue.
Recently ranked #11 on the 2025 Deloitte Tech Fast 50! #1 app in Food & Drink and awarded Australia's Fastest Growing Tech Company by the AFR in 2025.
Now is an exciting time to join our team.
Initially co-founded by Marco Pierre White and leaders in the food tech scene, we're now a 150+ person scaleup that's growing fast and making waves in the industry.
- Why You’ll Love Working With Us
- Join a high-growth, international business at an exciting stage of the UK expansion
- A balanced role combining autonomy, structure, and meaningful support
- Shape how the Account Management function grows and scales
- Work closely with high-quality restaurant partners, influencing their success
- Be part of a collaborative culture that values thoughtful execution and continuous improvement
£40k base + eligible to participate in KPI-based commission scheme (OTE £70k) - uncapped earning potential
A Day-in-a-Life of our Account Manager
This role exists because we’re scaling quickly in the UK.
As an Account Manager at Eat Club, you’ll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.
Most days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities, and you’ll combine that with an office presence where you will collaborate with the team, review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.
You’ll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting.
Your work will directly impact partner success and the growth of Eat Club in your territory, shaping the experience of both restaurants and their customers in the city.
On any given week, you will be
- Visit and build strong relationships with restaurant partners across your territory
- Monitor partner performance using dashboards and data insights
- Identify risks early and proactively reduce churn through consultative conversations
- Lead onboarding, activation, and optimisation for new partners
- Spot and deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk-based planning and analysis
- Provide feedback and contribute ideas to improve account management processes and reporting
- Type of projects you’ll be working on at Eat Club…
- Own and optimise a portfolio of restaurants, ensuring long-term retention and growth
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine account management playbooks and reporting
- Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business
- Support new market launches and help establish local best practices
You’ll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.
- You have…
- 1-3 years’ experience in Account Management, Customer Success, or a commercial role
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
- It would be extra awesome if you also had…
- Experience in food tech, hospitality, marketplaces, or Saa S
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
- You are…
- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partner-facing work with data analysis and planning
- Adaptable and effective in a scaling environment where processes are evolving
- Passionate about delivering real value to partners, not just ticking boxes
- If you do a good job…
You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on Eat Club’s expansion in London Your work will directly contribute to each city’s culture.
Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Maybe this role is not for you if….
- You prefer fully structured processes with little room to influence outcomes
- You want purely desk-based or purely field-based work
- You’re uncomfortable using data to guide conversations with partners
- You’re not interested in improving how things are done over time
P. S.
We are currently interviewing for roles starting on August 11th. Selected candidates will be expected to begin on that day.
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Account Manager (London) employer: Shoptalk
At Spring & Autumn Fair, we pride ourselves on being an exceptional employer that fosters a vibrant and dynamic work culture. Our team thrives on collaboration and innovation, offering ample opportunities for professional growth and development in the heart of the UK's bustling wholesale marketplace. With a focus on employee well-being and a commitment to delivering meaningful experiences, we empower our Account Managers to build strong relationships and drive success while enjoying the unique advantages of working in a fast-paced, creative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (London)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Shoptalk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Shoptalk
Don't be shy about reaching out to Shoptalk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager (London)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Shoptalk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Shoptalk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
