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- Tasks: Support the Optical team by greeting patients, booking appointments, and managing files.
- Company: Join a caring team dedicated to patient well-being in a vibrant optical centre.
- Benefits: Earn competitive wages, enjoy health benefits, and receive paid time off.
- Why this job: Make a difference in patients' lives while gaining valuable office experience.
- Qualifications: High school diploma and basic computer skills; previous office experience preferred.
- Other info: Opportunities for advancement and on-the-job training in a supportive environment.
Pay rate is $16.00 to $22.40 per hour.
Position Summary:
Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.
Taking Care of our teams who take Care of our Patients.
- Competitive Wages & Sales Incentives
- Immediate Advancement opportunities
- Competitive time off package including vacation pay, volunteer pay, paid holidays, and a personal day
- Sick Pay: Eligible teammates accrue Sick/Safe leave per state law
- Health & Wellbeing Benefits: Medical, Life, Dental, vision, Short- & Long-term Disability
- Voluntary/Cafeteria Offerings
- Employee Assistance Program
- On the Job Training & Certification
- Teammate Recognition Program
Duties and Responsibilities:
- Customer Service:
- Greet patients and customers
- Answer the telephone in a professional manner
- Book appointments accurately
- Other duties as assigned
- Operational Standards:
- Confirm appointments
- Process transactions in the optical billing and point of sale systems
- Process medical billing information
- Organize and file patient and customer records
Minimum Knowledge, Experience & Skills Requirements:
- High School Diploma or equivalent
- Previous experience in an office is preferred
- Basic computer skills
- Able to handle multiple customer interactions/phone calls at a time
- Excellent organizational skills
- Able to work cross-functionally with excellent attention to detail and follow through
- Solid interpersonal relationship skills
Essential Functions & Work Requirements:
- Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
- Able to read and write at a high school graduate level
- Able to sit or stand for extended periods of time
- Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
- Ability to lift 10 to 20 pounds
- Ability to see (Near, Distance, Color, and Depth Perception)
- Manual and finger dexterity, as well as hand/arm steadiness
- Ability to grip and hold items
- Good eye and hand coordination
- Able to operate a cash register, various optical equipment and tools
- Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
- Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Office Assistant/Receptionist in Rochester employer: Shopko Optical
Contact Detail:
Shopko Optical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Assistant/Receptionist in Rochester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the optical centre. Understanding their values and how they treat both patients and staff can give you a leg up in the conversation.
✨Tip Number 2
Practice your customer service skills! As an Office Assistant/Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to nail down your greeting and phone etiquette.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. This could be anything from scheduling appointments to handling customer queries efficiently.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Office Assistant/Receptionist in Rochester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Office Assistant/Receptionist role. Highlight relevant experience and skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Shopko Optical
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Office Assistant/Receptionist. Familiarise yourself with tasks like greeting patients, booking appointments, and managing files. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled difficult customers or went above and beyond to help someone. This will highlight your interpersonal skills and ability to handle multiple interactions.
✨Practice Your Communication
Effective communication is key for this job. During the interview, practice clear and concise responses. You might even want to rehearse common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your qualifications.
✨Dress the Part
First impressions matter! Dress professionally for your interview to convey that you take the opportunity seriously. A smart outfit not only boosts your confidence but also shows that you respect the company and its values. Remember, you want to fit in with the professional environment of the optical centre.