Solutions Architect

As a Solutions Architect on the Professional Services Team, you are a leading expert in Shopify for our largest and most strategic enterprise merchants. You work with enterprise merchants facing high complexity across commerce architecture, systems integration, payments, B2B, operations custom workflows and platform strategy.

In this role, you will lead solutions-focused engagements with merchants and their technical teams, helping them translate business goals and operations complexity into clear, scalable technical approaches on Shopify. You will guide merchants through discovery, solution design, architectural tradeoffs, best practices and project execution considerations across their broader commerce ecosystem.

As a part of your day to day, you will educate merchants on Shopify capabilities, consult on ecommerce technology stacks and business systems, and help teams make informed decisions about how to use Shopify effectively. You will advise on complex integrations, identify risks and dependencies, provide guidance that accelerates project delivery, and help ensure merchants are set up for long term success on the platform

General Responsibilities:

• Manage a portfolio of 5-10 enterprise projects with varying levels of complexity and urgency

• Act as an expert generalist across the Shopify platform and ecosystem including Storefronts, Retail/POS, B2B, Payments, partner and app ecosystem, APIs, checkout extensibility and broader commerce architecture

• Lead technical discovery with merchants and partners to understand business goals, operational requirements, integration needs, constraints, and success criteria

• Consult with merchants on novel and complex shop functionality and business system integrations

• Identify when merchant requirements require deeper paid consultation, Professional Services support, partner involvement or Product/Engineering alignment

• Combine deep platform knowledge with strong discovery skills - asking sharp questions to scope technical paths, surface risks and dependencies, and help merchants make practical decisions

• Work with the merchants’ development, technical, and operational teams to help design solutions for them on the platform. While you will not be responsible for building or implementing the solution, you will be acting as a trusted advisor and expert generalist during their build

• Partner cross-functionally with a number of teams within Shopify including Operations, Production Engineering, Solutions Engineering, Sales, Customer Success, Risk & Legal, Product teams, and many more

• Maintain a results-oriented mindset, focusing on impactful merchant outcomes, technical clarity, and practical execution, over process.

• Prioritize ruthlessly and manage your time effectively across multiple active enterprise engagements in a dynamic environment

Qualifications:

• Strong understanding of Shopify’s admin, settings, customization model, first party apps, platform primitives, and advanced features like metaobjects, Shopify Functions, checkout extensibility, and API integrations.

• Functional in at least one programming language, with enough technical fluency to evaluate integration approaches, review implementation patterns, and communicate

• effectively with development teams.

• Experience advising on ecommerce architecture, including storefronts, product and collection modeling, checkout flows, customer accounts, payments, subscriptions, fulfillment, and operational workflows.

• Strong understanding of working with APIs including REST and GraphQL queries, mutations, and objects.

• Ability to understand and reason through complex merchant ecosystems, including ERPs, OMS, WMS, PSPs, subscription platforms, loyalty systems, tax providers, middleware, and custom applications.

• Experience with eCommerce website development, including product and collections pages, checkout flows, navigation menus, and eCommerce funnel optimization.

• Strong technical aptitude and a consistent record of driving complex work to clear outcomes.

• Ability to operate effectively in ambiguity, simplify or translate technical complexity, and turn unclear merchant needs into actionable solution paths.

• Superior verbal, presentation, and written communication skills.

• Ability to thrive in a rapidly changing environment.

• A passion for continuous learning and building a deep Shopify platform and ecommerce expertise.