Senior Partner Solution Architect

About the role

The PSE team's mission is to raise the technical ceiling of what Shopify's partner network is capable of building — by working hands-on with agency partners as dedicated technical strategists, bridging the field and Shopify's product teams, and scaling expertise across the ecosystem through education and community.

As a PSE, you work directly with our highest-potential agency and technology partners, giving them the technical depth, platform knowledge, and architectural thinking to deliver complex, high-stakes implementations at the highest level. This isn't a support role. You think in systems, work cross-functionally, and translate technical complexity into clear, actionable direction.

In EMEA, you'll own a sub-region and lead in its local ecosystem. Shopify is merchant-obsessed; in this role you're partner-obsessed. You'll know your partners' businesses, see where the ecosystem is falling short, and build the plan to fix it — as a self-starter who doesn't need a brief to get moving.

You'll get to do things like:

• Own a sub-region of EMEA end to end, becoming the go-to technical leader for Shopify in that local partner ecosystem

• Map your region's partner landscape, identify where the capability gaps and unmet needs are, and build and execute a plan to close them

• Translate Shopify's merchant priorities and product bets into concrete opportunities for partners — and bring the partner perspective back into a merchant-obsessed company

• Act as a technical Shopify expert for partners implementing the platform or integrating Shopify into an existing commerce technology stack

• Deliver tailored technical training, onboarding, and consultations to selected partners

• Run scalable programs (office hours, webinars, lunch and learns) that elevate technical knowledge across the broader partner network

• Synthesize partner feedback and surface recurring technical pain points to Shopify's product and R&D teams — you're the voice of the partner ecosystem internally

• Develop and maintain enablement resources: technical guides, best practices, and implementation playbooks

• Speak at and attend events to represent Shopify to current and prospective partners

• Mentor and coach other partner-facing teams at Shopify on technical aspects of the platform

• Align with product and R&D on Shopify's roadmap and share partner feedback on released features

Qualifications

• Experience in ecommerce, digital agencies, solutions engineering, implementation consulting, or a similar technical pre/post-sales role

• Experience in the enterprise space where governance, stakeholder management, and change management matter as much as the technical build

• Deep and wide expertise of the Shopify platform and its application ecosystem and integrations

• Strong API knowledge (REST and GraphQL) for enterprise integrations

• Experience working with highly technical and executive-level audiences and managing cross-functional stakeholders

• Ability to gather, infer, and interpret complex business requirements and translate them into technical solutions

• Solid understanding of cloud-based technologies and SaaS fundamentals

• Strong communication skills — you can explain complex technical concepts clearly to both technical and non-technical audiences

• Reflexive AI usage — you already use AI daily as a thought partner, researcher, and productivity multiplier, and you're always learning to use it better

• A true self-starter — you don't wait for a brief. You spot the opportunity, shape the plan, and drive it through with minimal direction

• Partner-obsessed — you understand how partners grow and make money, and you can translate what Shopify is building for merchants into opportunities partners can act on

• Comfortable with ambiguity and able to prioritize competing demands without losing quality

• A great video presence with confidence operating at an executive level

• Travel of 30–40% across EMEA is expected for this role — partner offices, events, and ecosystem meetups.

Bonus experience

On top of the core qualifications, these would make you an even stronger fit:

• Professional working proficiency in French or Spanish (or another European language) — EMEA is multi-market and it opens doors in the local ecosystem

• An existing network in the UK or European agency and technology partner ecosystem

• Experience building or scaling a partner enablement program

• Hands-on experience with Shopify app design or theme development

• Familiarity with headless or composable commerce architectures

• Background in B2B, ERP integrations, or omnichannel commerce

• Familiarity with version control systems (e.g., GitHub)

• Prior experience in a partnerships or commercial org at a SaaS company