Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide high-growth merchants to maximise their success on Shopify's platform.
- Company: Join Shopify, a leader in eCommerce innovation and support.
- Benefits: Enjoy remote work flexibility and a vibrant company culture.
- Why this job: Make a real impact by helping businesses thrive in the digital world.
- Qualifications: Fluent in German with experience in SaaS account management.
- Other info: Embrace a fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Senior Customer Success Manager at Shopify, responsible for guiding high-growth merchants through strategic use of Shopify’s platform to drive growth and retention.
About the Role
Fluency in German required. Our Customer Success team acts as strategic advisors for all high-growth, high-volume Shopify merchants. The Senior Customer Success Manager is more than a traditional Account Manager; you will build relationships with merchants, recommend tactics to grow their business, and determine the optimal Shopify products for their unique needs. Working closely with the Cross‑Sell team, you’ll ensure effective adoption of solutions and consistently achieve quarterly targets.
Responsibilities
- Serve as a cross‑functional leader across Shopify to ensure a unified, seamless merchant experience.
- Coach merchants to grow their business by partnering on goal development and providing tailored, structured recommendations.
- Identify areas for improvement, including opportunities for product adoption and new Shopify features, and recommend ways to best utilize Shopify’s solutions.
- Build relationships and act as a Trusted Advisor focused on growing and retaining merchants.
- Connect merchants with top Shopify Partners for custom design and development projects.
- Partner with internal Shopify teams to advocate for merchants’ needs and requests.
- Demonstrate an in‑depth understanding of industry trends.
- Drive product adoption across Shopify’s offerings.
- Manage and prioritise your book of business effectively in line with business expectations.
Qualifications
- Proven experience in SaaS account management.
- Experience in eCommerce (understanding of acquisition, conversion, retention) and ability to communicate the ecosystem.
- Strong business acumen and experience providing strategic advice to customers.
- Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and roles.
- Experience providing customer value and driving retention; merchant‑focused mindset.
- Experience or training in digital marketing (paid advertising, social media, SEO, etc.) and understanding of tactics that drive results.
- Technical aptitude and quick to develop a deep understanding of new software.
- Experience in meeting targets while remaining merchant‑focused.
- Proven ability to analyse complex situations and drive goals and action plans to lead merchants to achieve key objectives.
- High‑degree of customer‑centric thinking, behaviour, and track record with cross‑functional collaboration between sales, engineering, and support teams.
- Experience in Challenger Selling or other sales methodologies.
- Must be native German speaking or have full‑level working proficiency.
Additional information: This role is fully remote within the UK or Ireland.
About Shopify
Shopify places independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life‑defining work that directly impacts people’s lives while creating more choices and opportunities for all.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone.
- Excel by seeking professional and personal hypergrowth.
- Keep up with an unrelenting pace (the week, not the quarter).
- Be resilient and resourceful in the face of ambiguity and thrive on change.
- Bring critical thought and opinion.
- Use AI tools reflexively as part of your fundamental workflow.
- Embrace differences and disagreement to get things done and move forward.
- Work digital‑first for your daily work.
Senior Customer Success Manager (United Kingdom, Ireland) employer: Shopify
Contact Detail:
Shopify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (United Kingdom, Ireland)
✨Tip Number 1
Network like a pro! Reach out to current or former Shopify employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Think of specific examples from your past roles where you've driven customer success or improved retention. We want to hear how you’ve made an impact, so make those stories shine!
✨Tip Number 3
Show off your knowledge of eCommerce trends! Research the latest in digital marketing, SaaS, and customer success strategies. Being able to discuss these topics confidently will set you apart as a candidate who’s not just qualified but genuinely passionate about the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Shopify team. Let’s get you that dream job!
We think you need these skills to ace Senior Customer Success Manager (United Kingdom, Ireland)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and eCommerce shine through. We want to see how much you care about helping merchants grow and thrive on Shopify's platform.
Tailor Your Experience: Make sure to highlight your relevant experience in SaaS account management and digital marketing. We’re looking for specific examples that demonstrate your ability to drive retention and provide strategic advice to customers.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to get a sense of who you are beyond your qualifications. Share your unique perspective and how it aligns with our mission at StudySmarter.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Shopify
✨Know Your Stuff
Make sure you have a solid understanding of Shopify’s platform and its features. Familiarise yourself with the latest trends in eCommerce, especially around customer acquisition and retention. This will help you speak confidently about how you can guide merchants effectively.
✨Showcase Your Relationship Skills
As a Senior Customer Success Manager, building relationships is key. Prepare examples of how you've successfully developed and maintained relationships with clients in the past. Highlight your ability to act as a Trusted Advisor and how you’ve helped clients achieve their goals.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of specific scenarios where you identified areas for improvement or drove product adoption. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Adaptability
Shopify thrives on change, so be prepared to discuss how you handle ambiguity and adapt to new challenges. Share experiences where you’ve thrived in fast-paced environments and how you’ve used critical thinking to navigate through uncertainty.
