Senior Associate, External Communications - Europe (United Kingdom)

Senior Associate, External Communications – Europe (United Kingdom)

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About the role

We are looking for a Senior Associate, External Communications to support Shopify’s growing presence across international markets – primarily Europe with some support for APAC & MENA. This role strengthens Shopify’s ability to tell compelling product, merchant, and policy stories that build brand awareness, affinity, trust, and relevance in diverse local contexts, particularly in high-growth and priority expansion markets.

This is a hands‑on individual contributor role for someone who enjoys digging into stories, shaping narratives, and executing campaigns end‑to‑end. You will work closely with colleagues across External Communications, Public Affairs, Product, Marketing, and other teams to help translate Shopify’s priorities into clear, locally resonant communications.

The role blends strong execution with judgment: writing and editing, pitching and coordinating campaigns, supporting senior leaders, and helping ensure Shopify shows up in the right conversations across media, creators, and emerging platforms.

Responsibilities

• Support proactive and reactive external communications across core (UK/DE/FR/ES/IT) and expansion markets in EMEA, helping ensure consistent and timely messaging.
• Help build, localize, and deliver narratives that support product launches, merchant stories, and Shopify’s brand and reputation, adapting global messages for local relevance.
• Support media engagement through drafting briefing materials, coordinating with agencies, and assisting with local press planning and outreach.
• Support the delivery of communication projects in the region, coordinating stakeholders across multiple time zones and business units to meet tight deadlines.
• Ability to turn data into compelling narratives that speak to Shopify’s audiences, using analytics to inform messaging strategy and measure content effectiveness.
• Provide executional support for policy and public affairs communications, including background materials, messaging alignment, and reactive responses.
• Coordinate closely with Partnerships, Revenue, Marketing, and International teams as external engagements expand beyond core European markets, ensuring alignment and smooth execution.
• Manage strategy and develop content for European executives’ shared media channels, events, and presentations, including written assets and supporting materials for external‑facing moments.

About You

• Exceptional writing and storytelling skills, with a strong ability to adapt tone and messaging for different audiences and markets.
• Experience supporting external communications across diverse or multi‑market environments, ideally in Europe or international contexts.
• Fluency in English, with at least one additional language required.
• Ability to simplify complex topics – including products, policy, and regulation – into clear, accessible narratives.
• Strong project management skills, including experience coordinating timelines, stakeholders, and external agencies.
• Proven ability to work cross‑functionally, building trusted relationships and delivering collaboratively in fast‑paced environments.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life‑defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

What We’re Looking For

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital‑first for your daily work