Sales Manager, Retail

The world has changed and we’re changing with it! Although our roots are in ecommerce, we are working with many of the world’s most innovative brands on the renaissance of online and in-person commerce, powered by Shopify technology.

As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and support our merchants by operating in a fully distributed work-from-home “digital by default” environment as we build the future of commerce.

Our growing sales teams work directly with notable brands and entrepreneurs to develop their commerce strategies — whether that is starting or expanding their brick & mortar operations or e-commerce business or adopting our Money solutions.

At Shopify there is a unique opportunity for high impact sales professionals to build a career with a company that will continually provide opportunities for growth.

As Sales Manager for Retail EMEA, you'll lead a team of Account Executives who help retail and omnichannel brands run their stores, ecommerce and payments on Shopify. Your team will work with merchants on their biggest decisions, from replacing legacy point-of-sale systems to opening new stores and entering new markets. You'll coach your reps through complex sales cycles, own your team's results, and work closely with teams across Shopify to shape how we grow our retail business in the region.

Key Responsibilities:

• Coaching Sales Representatives to achieve their personal and professional development goals

• Collaborating with teams across Shopify to build infrastructure for a growing team and customer base

• Providing input on marketing and product priorities

• Creating and implementing processes and tools to reflect best practices

• Hiring people with the character and competency needed to deliver great merchant experiences.

• Manage team functions and rituals: stand-ups and 1:1s, coaching plans, team building activities etc.

• Building upon our awesome, team oriented culture

Qualifications:

• Experience in leading high-performance retail and omnichannel sales team in a fast paced environment

• The ability to leverage data to inform coaching, feedback and development conversations

• Experience in building retail go to market strategies incl. strategic additions and subtractions

• An understanding of how to build teams and culture considering recruitment, people development and coaching

• Experience with regular call coaching as well as team metrics and results - managing for performance

• Utilized quantitative methods to measure, manage, and optimize efforts and allocation of resources

• A growth mindset and a strong desire to continuously improve your skill set and your teams.

• A collaborative mindset to proactively work with both your peers and cross-functional teams to make our people, our merchants and Shopify better.

How we work

Shopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.